Job Description
We are seeking an experienced professional to join our team as a Billing Operations Coordinator.
This is a dynamic role that involves leading business improvement initiatives to enhance billing processes and boost revenue outcomes.
As a key member of the Business Operations Delivery (BOD) team, you will provide project coordination and support to ensure the successful execution of initiatives.
You will collaborate with stakeholders across Customer and Community Group teams to deliver well-planned, effective, and sustainable improvements.
About the Role
This opportunity allows you to make a meaningful contribution to the success of our organization.
Our services are essential for life, and millions of Western Australians rely on us to deliver and manage water across our state.
You will have the opportunity to work in a collaborative environment and contribute to the delivery of high-impact initiatives within the CBO program of work.
Your Responsibilities
1. Lead and coordinate business unit-level initiatives focused on billing and revenue collection.
2. Manage the administration and delivery of high-impact initiatives within the CBO program of work.
3. Support project planning by defining requirements, setting milestones, and engaging stakeholders.
4. Track project progress and report outcomes to the Manager – BOD.
5. Conduct post-implementation reviews to ensure improvements are sustained.
6. Perform detailed data analysis to generate insights and support decision-making.
Your Skills and Qualifications
To be successful in this role, you will need:
* A diploma or certificate in Business or a related field.
* Experience in project coordination or business support, ideally within billing or operations.
* Strong analytical skills and a keen eye for detail.
* Proven ability to manage multiple priorities and collaborate effectively.
* Familiarity with process improvement tools and techniques.
* Excellent communication and organisational skills.
Benefits
We offer a range of benefits that support your health, wellbeing, and career development.
* Real flexibility with options to work from home, 9-day fortnight, flexible work hours.
* Two well-being days each year to do whatever you need to do to feel good.
* Access to long service leave pro rata after 3 years of service.
* Generous co-contribution superannuation scheme, which offers up to 15.5%.
What You Can Expect
As a Billing Operations Coordinator, you can expect:
* A challenging and rewarding role that allows you to make a meaningful contribution to the success of our organization.
* A collaborative environment where you can work with stakeholders across Customer and Community Group teams.
* The opportunity to develop your skills and qualifications through training and development programs.