IT Field Service / Service Desk Engineer 90k Super Sydney-based No sponsorship or relocation Immediate Start Position Summary: The Field Services Specialist provides on-site and remote technical support across a national healthcare organisation and its shared services teams. This role is responsible for resolving incidents, deploying hardware and software, and maintaining IT systems to ensure optimal performance and reliability. Working closely with internal IT teams, you will help deliver high-quality, patient-focused technology services. A strong customer-first mindset, empathy, and commitment to service excellence are essential, alongside professionalism and integrity in all interactions. Key Responsibilities: Deliver responsive on-site and remote IT support Troubleshoot hardware, software, and network issues Install, configure, and maintain end-user devices and applications Maintain accurate documentation and service records Support security controls, vulnerability management, and compliance Assist with technology rollouts and upgrades Contribute to IT projects and continuous improvement initiatives Ensure adherence to IT policies, procedures, and safety standards Provide insights to enhance service delivery Promote a collaborative, customer-focused support culture Skills & Experience Soft Skills: Strong communication and interpersonal skills Ability to work independently and manage priorities Customer-focused with a professional and empathetic approach Strong problem-solving mindset Adaptable and able to perform under pressure Technical Skills: Experience supporting distributed or healthcare environments Proficiency in Windows (10/11) and mobile platforms (iOS/Android) Microsoft 365 (Teams, SharePoint, OneDrive, Exchange Online) Active Directory, Group Policy, and user management Endpoint management (e.g., Intune, SCCM) Networking fundamentals (TCP/IP, DNS, DHCP, VPN, Wi-Fi) VoIP and telephony systems support Hardware support (desktops, laptops, printers, scanners, specialised devices) Remote support tools (e.g., TeamViewer, Bomgar) Experience with clinical systems (e.g., PACS/RIS) highly regarded ITSM/ticketing systems (e.g., Halo, Jira) and ITIL practices Scripting/automation (e.g., PowerShell) desirable Cybersecurity fundamentals, patching, and vulnerability management Understanding of data privacy and healthcare compliance standards Ability to resolve complex issues both independently and collaboratively Qualifications & Certifications: Relevant tertiary qualification (preferred) 3–5 years’ IT support experience Industry certifications (e.g., Microsoft, CompTIA, ITIL) Full Australian Driver’s Licence CVs to chloe.fearn@pra.com,au 0483 967 570