Join to apply for the Manager, School Support role at University of the Sunshine Coast
Academic Support Unit, Sunshine Coast Campus, Sippy Downs
Level 9, $134,332 - $140,696 p.a., plus up to 17% employer superannuation
Full-time, ongoing appointment
The Opportunity
The Manager, School Operational Support plays a key role in making sure our Schools run smoothly, and that staff and students have the support they need to do their best work. Leading a large, multi-campus team, the role focuses on delivering practical, consistent and high-quality operational services that make a real difference to the student and teaching experience. As part of the Academic Support Unit leadership team, this role also contributes to broader planning and decision‑making, ensuring our operations are efficient, collaborative and aligned with UniSC’s strategic direction.
You will
- lead and support the School Operational Support team to deliver high‑quality services that enhance relationships and the UniSC experience;
- build a culture of service excellence, flexibility and continuous improvement;
- drive consistent, efficient and compliant operations across all schools, grounded in best practice; and
- contribute to the ASU leadership team, working collaboratively to achieve shared goals
About you
Our ideal candidate is a natural organiser and collaborator, someone who thrives on bringing structure to complexity and creating an environment where people can do their best work. You are a confident leader who builds strong relationships and knows how to guide teams through change with clarity and purpose. You see the bigger picture and understand how streamlined systems and smart processes make a real difference to the student and staff experience. You are proactive, curious and adaptable, with a genuine commitment to service excellence and continuous improvement. Most of all, you are someone who enjoys working with others to make things happen, connecting ideas, people and places across our campuses to help our schools and their communities thrive.
You will possess
- Proven experience leading operational teams in higher education across multiple sites and priorities.
- Strong understanding of higher education operations and current higher education trends.
- Skilled in business and operational management, driving efficiency, process improvement, and risk management.
- Experience implementing shared services and consistent administrative practices across disciplines and locations.
- Track record of fostering service excellence and continuous improvement, solving complex challenges with practical solutions.
- Excellent communication and relationship‑building skills with internal and external stakeholders.
- Collaborative leadership style that promotes transparency, respect, and solutions‑focused teamwork.
UniSC is an equal prospect employer, committed to diversity and inclusion. We encourage applications from all backgrounds, including those with disabilities, women in STEM, First Nations Peoples, and individuals of diverse cultures, genders, abilities, and experiences. For additional support during the application process, please contact us at or call +61.
UniSC values a diverse and talented workforce and invites applications from candidates who already have legal work rights in Australia.
UniSC does not accept unsolicited applications. For agency inquiries, contact
Applications for this position close midnight, Sunday 30 November 2025
Your completed application must include
- a resume and a statement of suitability (not to exceed two pages), which be reviewed in alignment to the specified selection criteria as outlined within the position description.
Further information regarding how to prepare your application is available on our website: Join our team
We would love the opportunity to get to know you better, but we know it works both ways. To get to know a little more about us, visit us at: Welcome to UniSC and LinkedIn Life
Have questions or want to know more? For a confidential discussion, please contact:
Cordelia Jackson
Director, Academic Support Unit
Telephone:
Email:
#J-18808-Ljbffr