Remote work with occasional visits to the office
- Permanent Full-time role with a leading IT Company
- Excellent career progression opportunities with fast tracked learning
(Remote with occasional client site visits)
An awesome opportunity for you to one of Australia's fastest growing network, cloud security companies.
**Key responsibilities**:
- Manage customer experience through exceptional communication and personal accountability
- Handle and own challenging calls with a strong work ethic and passion for helping others
- Collaborate with the team to provide technical incident, request, and change control support for major brand name customers
- Ensure quality delivery of cloud, networking, and security operations within defined service level agreements across multiple platforms
- Work on a rotating roster between the hours of 7:00am and 8:00pm, including accepting or supplying handover of tickets from our overseas team
**Requirements**:
- Basic mobile troubleshooting knowledge and proficiency with computers with basic PC troubleshooting
- Strong attention to detail and ability to multitask
- Proactive and independent with a quick learning ability
- Valid Australian driving license
- Ability to stay calm under pressure and work well in a team
- Desire to learn and grow in the field of technology, including cloud, security, networking, and more
**What's in it for you?**
- Professional career development and technology training
- A friendly, active work environment where we work hard and play hard to succeed
- Opportunities to learn and develop your technology skills through on-the-job training and formal education, including cloud, security, networking, and more
- The chance to work with some of Australia's biggest brand name customers and make a meaningful impact in the IT industry.
Technologies learning opportunities includes but not limited to.
- Cloud (AWS, Azure)
- Security (Forcepoint, Checkpoint, Fortinet, Palo Alto, Forescout, etc)
- Network (Cisco/Arista)
- Active Directory and DNS
- Windows Server OS, Linux and VMware.
- Windows/ Linux / MacOS Platform
- Storage
- ONLY LOCAL CANDIDATES WITH WORKING RIGHTS NEED APPLY_