About the opportunity As a CX Engineer (IT Logistics and Workshop technician), you will provide onsite IT support across three key areas, End user walk-up support, IT stock maintenance and IT device warranty processing. You will do this by fulfilling a range of tasks focused on maintaining outstanding user experiences and healthy stock supply to the field team. In your role you will be located on site at a customer office in Eight Mile Plains. Your core responsibilities will consist of: Providing a Level 1 IT support service for all end user walk-ups Assist users by appropriately directing them to various additional support channels via established processes and procedures. Process incoming IT Stock – receipt / validate incoming stock, put away stock into shelves for IT use, update system stock quantities Stock maintenance – stocktake locations including Minimum stock level (MSL) spot checks. Storeroom hygiene – ensure storeroom is maintained by disposing of excessive packaging, safety standards/processes are followed, stock is stored in designated locations Complete basic repairs to serviceable end user devices – laptop battery replacement, memory upgrades, Customer Replaceable Unit (CRU) swap outs (eg. Desktop CPU Fans). Process device warranty with 3rd party hardware vendors (end-to-end). Dell, Microsoft, Apple (lodge RMA, schedule onsite repairs or ship devices for repair / replacement and return repaired items to usable stock). Work with team leads and managers to develop improvement recommendations for all areas within this role (Logistics, Repairs, Tech Lounge) Update process documentation (Knowledge Management) Ensuring all policies, procedures and work instructions are followed Other duties relevant to customer IT support as required. About You A passion for hand-on IT in all forms IT certification – Cert IV Information Technology or similar (CompTIA A) Possess strong written and verbal communication skills; Practical and demonstratable experience in end user device support Have a desire to improve processes and procedures. Pride yourself on your ability to manage multiple competing priorities with a high attention to detail 2 years’ experience in a customer service role 1 years’ experience in IT role highly regarded but not necessary LI-AC1 Benefits Our promise to our employees – Belong Grow and Thrive is our commitment to creating an environment that is inclusive to all, supports your professional and personal development and offers an environment where you can do life and work the way it works for you. Here is how our benefits help you Equal Paid Parental Leave to all primary and secondary carers. Flexible and Focus Ways of Working that means structuring the way you work that works best for you and being the partner of choice for our customers, people and the planet. Diversity Equity and Inclusion Commitment which puts Inclusion as a strategic priority for Logicalis Australia – investment across Employee Resource groups, DEI Training and Mentoring that supports a workplace with a culture of accountability and zero tolerance for un-inclusive behaviours. Investment in your Leadership and career through our Grow program. Logicalis Australia is definitely a place where we see our people as the most valued Architects of Change. Our people have moved from Help-desk to Cloud-Engineering, from Sales to Management, from Operations to Senior Leadership. People here can have an idea, make a plan, and see it through. You can enjoy genuinely impacting change and controlling you own professional success. About us At Logicalis Australia, we're not just changing the game—we're driving the future of technology. As the Architects of Change™, our mission is clear: to become the leading technology services provider and employer in the Asia-Pacific (APAC) region. By combining our expertise and resources, we are positioning ourselves as a tech powerhouse, ready to capture growth opportunities across APAC and deliver exceptional service to our customers. You'll be part of a dynamic team of 7,000 innovators, collaborating across 30 territories with over 10,000 clients from diverse industries. Every project presents a unique opportunity to make a tangible impact, empowering businesses to thrive in today’s fast-paced tech landscape. With services that drive transformation and scalability—such as cloud, connectivity, collaboration, and security—you’ll help optimise operations and enable teams to reach new heights. As a global leader, our managed services provide real-time insights into clients’ digital ecosystems, 24/7. Join us on this exciting journey, and let’s shape the future of technology together!