Mantra Trilogy
is located on the bustling Cairns Esplanade and a stone's throw from the shores of the Coral Sea. The property hosts
225 rooms
comprising of hotel, one, two and three bedroom apartments spread over three towers. The location boasts a tropical lifestyle where in your downtime you can explore the Great Barrier Reef, enjoy the cafés and restaurants along the esplanade, experience Cape Tribulation and enjoy local markets.
Purpose
As the
Operations Manager
,your focus is on fostering a positive guest experience, maximising revenue, and ensuring seamless and efficient operations across all areas of Mantra Trilogy. By nurturing a unified team culture built on collaboration, you will drive a collective commitment to excellence.
Primary Responsibilities
Lead by example, collaborating closely with the General Manager and departmental leaders to efficiently manage operational needs
Engage in forward planning and strategic thinking for future success to ensure profitable operation across all departments
Set performance benchmarks and define expectations across departments to continuously enhance and uphold service standards
Implement and maintain safety protocols and security measures with guests, staff, and property in mind
Address and find solutions to operational issues and challenges
Provide mentorship and guidance to empower teams in developing their own expertise and personal growth
Skills and Experience
Proven experience as a strong Front Office Manager or current Rooms Division Manager
Proven strong financial and business acumen
This role demands effective liaison with four body corporates, underscoring the need for a genuine and proficient communicator adept at fostering strong relationships
Outstanding organisational skills with a keen ability to prioritise tasks and respond promptly
Poised and composed, even in high-pressure situations
Able to accommodate a flexible schedule, including mornings, evenings, weekends, and public holidays as required
Benefits
ALL Heartist Membership -Take advantage of discounts on accommodation and food & beverage worldwide
Family & Friends Discounts-Available on a range of accommodation, services and events for those who mean the most to you
Accor Live Limitless (ALL) Loyalty Program-Earn status & reward points on your worldwide stays
Learn Your Way-Support your career development with access to Accor's industry leading training platforms, Accor Academy and Typsy
Build Your Network-With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide
Worldwide Opportunities-We are a world leading hotel operator With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career
At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company, building diverse teams across the globe.
Everyone has a story and we want to learn yours. We invite you to APPLY NOW.
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