Information Technology - Helpdesk Officer Picton location Permanent Full-Time position Salary from $78,738 per annum 12% Superannuation 35 hour week with flexible working arrangements Are you looking for that next step in your career or a new challenge to embark on? This position could be what you have been waiting for. About Council Wollondilly Shire is currently experiencing significant growth and change within our community and require suitably qualified and experienced professionals to go on this exciting journey with us. Our recent employee survey results have proven just how amazingly positive and supportive our culture is at Wollondilly Shire Council. We are proud of our positive employee engagement being recognised within the top 10% of Local Council’s. In addition to the positive and supportive work culture, there are a number of benefits and opportunities available to our employees including: Health and Wellbeing programs Ongoing learning and development opportunities Employee Reward and Recognition Programs Educational Assistance Program Staff Social activities About the Role Our Information Technology Team is expanding and we are on the look out for a tech savvy professional who is driven by customer satisfaction. The primary responsibilities of this position include effectively maintaining Wollondilly Shire Councils (WSC) desktop hardware, software, Smartphones and Tablets. Reporting to the IT Service Delivery Lead, the position works collaboratively to deliver the outcomes identified in the WSC Digital Innovation, Information and Technology Strategy through research, technical contribution and professional, customer-focused technology support. The successful applicant will need to demonstrate their competency for the position by meeting the following essential criteria: Completion, or near completion of tertiary qualifications in Information Technology or other relevant field. Extensive experience in providing technology user support. Good interpersonal skills to allow effective written & verbal communication with all levels of staff. Ability to work under limited supervision - exercising initiative and judgement to solve problems as they occur. Strong grounding in Microsoft operating systems and applications. Sound understanding of network architecture and protocols. Further Information: Paul Mangion, IT Service Delivery Lead, 4677 9513. Closing Date: 5:00pm Monday, 4 August 2025. Don’t delay any longer, Apply Now and let’s make Wollondilly an even better place, together. To be considered for this position, candidates must apply via Council’s website, Wollondilly Employment Opportunities and answer the position specific selection criteria as listed in this advertisement. Those not addressing the selection criteria will not be considered. Preferred applicants may be required to undertake a pre-placement medical. This includes drug and alcohol screening. The preferred applicant may also be required to undertake Police Background, Credential and Bankruptcy Checks. In accordance with the Local Government (State) Award 2023 all positions are engaged Monday to Sunday except as otherwise provided. Wollondilly Shire Council is committed to fostering a workplace culture that values diversity and inclusion. We encourage all applicants, including First Nations people, person living with disability, LGBTIQ individuals, and members of culturally diverse communities to join our team. Council will provide reasonable adjustments for individuals with disabilities throughout the recruitment process. If successful, we will offer ongoing support as needed. [ View The Job Description ] [ Preview The Position Requirements ]