Membership Services Representative - HERVEY BAYPosted: 27/05/2025Closing Date: 26/06/2025Job Type: CasualJob Category: Sport and RecreationJoin the Fastest Growing Fitness Industry in the World!Job DescriptionWho We AreBravoFit is the Australia franchisee of Planet Fitness (NYSE), a leading global fitness brand with over 2,700 clubs worldwide. Our mission is to impact the lives of 1 million Australians through fun and affordable fitness, creating a welcoming, non-intimidating environment that promotes inclusion, positivity, and self-fulfillment.We value our people and culture, working as a small, agile team to open 8-12 new locations annually and grow existing locations consistently.What We BelieveWe aim to positively impact generations of Australians. Our focus is on delivering our best work through data-driven decisions, continuous improvement, accountability, and partnerships. We strive to democratize fitness, one member at a time.What Makes a Bravo-FitWe are passionate about creating a positive impact and redefining fitness. Our high-value, low-cost model offers members a fun, affordable experience. Planet Fitness is known as the Judgement Free Zone, providing a clean, comfortable, and non-intimidating environment for all, especially first-time gym-goers. We celebrate everyone’s fitness journey. We are not a traditional gym but a community focused on general fitness.Desired Skills and ExperienceJob Skill Set RequirementsExcellent phone and communication skillsAbility to follow directions wellAbility to work independentlyUpbeat and motivating attitudePunctuality and organizationRemitGreeting and farewell to members and guestsMonitoring club access for members and non-membersAnswering questions and handling complaintsExplaining the Judgement Free Zone to all visitorsAnswering phone inquiries and taking messagesGiving club toursSelling memberships and entering data into the databaseOperating POS system and managing overdue accountsScheduling and organizing member sessionsMaintaining the front desk and club cleanlinessPerforming daily opening and closing proceduresSupporting new team membersCompleting maintenance and housekeeping tasks as assignedExperience/QualificationsPrevious customer service experience preferredCurrent First Aid and CPR certification or willingness to obtain within three weeksWorking with Children (WWC) certificate/number for NSW & VIC, Blue Card for QLD, or proof of applicationCompleted a recent National Police Check (within 12 months)
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