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Hybrid operational & strategic ICT leadership
Community Transport Services Tasmania (CTST) is a not‐for‐profit organisation providing transport, home maintenance, social support, disability services and domestic assistance to older Tasmanians and people with mobility or health limitations. Operating statewide, we are supported by a dedicated workforce of over 500 staff and volunteers and a fleet of 100+ vehicles. Our mission is simple: to ensure every Tasmanian can access high‐quality, reliable support to live well and stay connected to their community.
Why Join CTST?
Be part of a purpose‐driven organisation delivering meaningful outcomes for Tasmanians
Lead digital uplift, data governance and ICT improvements across a growing statewide not-for-profit
Join a supportive, collaborative and values‐driven team
Benefit from generous salary packaging arrangements
Contribute to a culture that values equity, diversity and inclusion
About the Role
The ICT & Data Manager ensures CTST's technology and data effectively support the delivery of our community services. Reporting to the Chief Financial Officer, you will oversee ICT operations through a managed service provider (MSP), ensure cybersecurity controls are operating effectively and lead data governance practices across the organisation.
You will connect systems, data and operations - ensuring technology is reliable, information is trusted, and insights support better decision‐making and service delivery. The role also includes enabling reporting and analytics and managing key technology vendors, contracts and projects.
Key Responsibilities
In this role, you will:
* Oversee CTST's ICT environment in partnership with the Managed Service Provider
* Ensure cybersecurity controls are operating effectively and risks are escalated as required
* Establish and maintain data governance practices, including data quality, access controls and documentation
* Enable and support data analysis, reporting and dashboards to drive operational and strategic decision‐making
* Support and coordinate day‐to‐day ICT operations, including onboarding, offboarding and user support
* Manage technology vendors, contracts and service delivery outcomes
* Coordinate ICT projects and system improvements
* Maintain accurate records of systems, assets, licences and access
* Provide insights and recommendations to support organisational performance and continuous improvement
About You
You are a curious and capable professional who enjoys understanding how technology, data and operations connect. You bring a solid foundation in ICT and/or data and you're ready to step into a broader role where you can take ownership while continuing to build your capability. You are comfortable interpreting data and using it to inform decisions and you are motivated by improving how systems and information support day‐to‐day operations and service outcomes.
You will bring:
* Ability to interpret data and connect it to operational outcomes
* Experience working with ICT systems, service environments or business systems
* An understanding of, or interest in developing, data governance practices (data quality, access, structure)
* Experience managing or coordinating vendors, suppliers or projects
* A proactive, solutions‐focused approach with a willingness to take ownership
* Strong organisational skills and attention to detail
* Ability to communicate effectively with both technical and non‐technical stakeholders
* A collaborative mindset and a desire to continue building your capability
* Experience in the not-for-profit, community services, health or similar sector
* Knowledge of MSP-supported ICT environments
* Experience in data analytics, reporting or performance measurement
* Tertiary qualifications in information systems, data or related fields
Licences & Requirements
All CTST employees must:
* Hold a current driver's licence
* Possess or be willing to obtain a Working with Vulnerable People Registration
* Be an Australian Resident or hold a valid Australian working visa
* Be willing to undertake intrastate travel as required
How to Apply
To view the full position description, visit www.ctst.org.au/work-with-us
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Applications will only be accepted via SEEK.
Interviews may commence at any time – don't wait to apply.
CTST is committed to Equality, Diversity and Inclusivity where everyone is welcomed and supported.
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Information Technology Applications Specialist
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