IT Service Delivery Leader
The successful candidate will lead and evolve all frontline IT service delivery functions, including service desk, desktop support, modern workplace, and site establishment. This is a critical role in keeping IT support ahead of demand, delivering fast onboarding and reliable tools for every user.
About the Role:
* Lead and evolve all frontline IT service delivery functions.
* Act as Incident, Change, and Problem Manager, uplifting ITIL maturity and governance.
* Streamline laptop provisioning, onboarding/offboarding, and site setup standards.
* Own end-user hardware and modern workplace tooling, ensuring usability and adoption.
* Build a resilient, high-performing, customer-focused team culture.
Requirements:
* 3+ years in IT service delivery or support leadership, with strong stakeholder engagement skills and experience leading a geographically dispersed team.
* Working knowledge of ITIL (incident, change, problem), ideally certified, and the ability to uplift ITSM maturity.
* A people-first approach: calm under pressure, resilient, and skilled at turning a frustrated user into a satisfied one.
* A track record of process improvement, automation, and enhancing service consistency; and
* A willingness to roll up your sleeves, visit sites, and stay connected to day-to-day operations while shaping the function's future.
Benefits:
* Hybrid flexibility.
* Wellness programs.
* Five extra leave days.
About Us:
We are a long-established, well-respected organisation delivering high-value projects across diverse sectors. Known for our strong capability and people-first culture, we are growing rapidly and this role is key to enabling that success.