Apply on Kit Job: kitjobau.com/job/394bsb nCape York Solutions has an exciting and challenging opportunity for a Customer Services Agent to join the Opportunity Hub team in Aurukun. The role helps to deliver services and programs to Services Australia customers in community.What's on Offer:nA meaningful role working directly with families in community.nSalary Packaging Benefits! Package up to $15,900 of your annual salary tax free. Less tax = more take home pay for you!nAdditional $2,650 pre-tax for entertainment expenses (meals, holiday accommodation etc.)nEmployee Assistance Program – free and confidential counselling service available to all staff.nPositive workplace culture with supportive management and leadershipnThe Role:As Customer Service Agent you'll identify customer entitlements and access to government and non-government services. Customer interactions are predominantly face-to-face but may also occur via the telephone and by written correspondence.Key responsibilities include:nProvide qualified and welcoming customer service to customersnAssist customers in accessing and using digital servicesnEducate and encourage customers to engage with services through online platforms, including myGov and related mobile appsnProvide advice to customers in relation to their eligibility for access to government entitlements and servicesnWhat you'll need:nDemonstrated ability to research and apply knowledge of legislation, policy and procedures in relation to the delivery of government entitlements and servicesnDemonstrated ability to engage and interact with customers and stakeholders face-to-face, by telephone and in writingnDemonstrated ability to adapt to a demanding and changing work environment to achieve outcomesnAbility to respond to sensitive customer interactions to achieve an effective outcomenStrong knowledge of communities within the RegionnPossess or have the ability to rapidly acquire, administration skills and computer literacynPossess or have the ability to obtain a Working with Children Blue Card and successfully complete a Police Check.nIf you're organised, community-minded, and thrive on providing exceptional support—this role is for you.How to Apply – submit a copy of your resume highlighting your relevant skills and experienceDownload the full Position Description – https://capeyorkpartnership.org.au/jobs/Applications Close: Friday 23 January 2026For more information, contact: Alicia Nas on (07) 4046 0600Aboriginal and Torres Strait Island people are encouraged to apply.Apply now to join Cape York Solutions. Apply on Kit Job: kitjobau.com/job/394bsb Customer Service Agent – Aurukun (Australia) Cape York Partnership Australia### Reply to this offerImpress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.#J-18808-Ljbffr