As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. As one of Sydney's most iconic hotels InterContinental Sydney Double Bay is a leader in the luxury accommodation space.
Our hotels never sleep. So, we're looking for a Night Auditor to provide customer service support, balance the books and perform other essential accounting tasks to help us stay one step ahead of tomorrow during our late-night shifts.
YOUR DAY-TO-DAY
- The reconciliation of the day's trading for the hotel
- The preparation of daily reports and balancing of all credit cards and room charges
- You will also be available to attend to guest needs and requests during your shift.
- Requirements
- Conduct the Night Audit process as per Night Manager's checklist
- Ensure all Credit Card Terminals have balanced
- Complete and distribute appropriate reports to the relevant departments as per Night Audit checklist
- To ensure the security of all cash handling within the hotel ensuring procedures are followed and all documentation is completed with all transactions
- Identify and correct any discrepancies in charges posted to guest folios
- Provide a variety of guest services including but not restricted to - Kitchen, Room Service, Housekeeping, Maintenance, Reception and Reservations.
- Complete cash balancing and banking documents daily
WHAT WE NEED FROM YOU
- Excellent customer service and communication skills
- Be a team player, be self-motivated, Take ownership
- Relevant experience in a Hotel Reception or Front Office
- The ability to work professionally under pressure
- Reporting and analytical skills are essential to ensure the accuracy and timely preparation of all night audit paperwork
- Knowledge of Opera is an advantage
- RSA & Food Safety Certificate is a must
- The passion for providing every guest with a positive experience
- Consistent pride in your grooming and presentation
WHAT YOU CAN EXPECT FROM US
We give our people everything they need to succeed. You'll be rewarded for your hard work with a range of benefits that supports you throughout your IHG career journey including:
- Complimentary membership to our hotel Gym: Fit Collective
- Paid birthday leave and proactive health days
- Free duty meal on shift & Dry Cleaning
- Popular hotel perks and discounts on our IHG Hotels for accommodation, food and beverage!
- Be part of a supportive, high performing team, offering plenty of mentoring & coaching opportunities to develop your skills.
- Provision of laundering uniform, commitment to staff development, internal promotions, and the chance to work with a great team of people.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees.
IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well - both inside and outside of work - and through our Wellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
So, join us and you'll become part of our ever-growing global family.
At IHG, we've made a promise. As one of the world's leading hotel groups, we're here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected - wherever they are in the world. Want to be part of the journey?
As the world's first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®? brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you'd like to embrace a world of opportunities, we'd like to welcome you to the world's most international luxury hotel brand.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.