Our client is a well-respected and market leading energy provider in the ACT, as well as being one of ACT's largest employers. They deliver one of the most reliable and affordable electricity networks in the country and are one of the more innovative utilities suppliers, demonstrated by their creative alternative energy solutions.
As an employer of choice, they offer competitive and flexible working conditions and ample career development opportunities due to the size of their workforce.
The Opportunity
Reporting to supportive, friendly, and highly likable Team Leaders, the Credit and Affordability Officers will be responsible for implementing and managing the Credit Policy and the collection of overdue accounts.
Reporting to the Credit & Affordability Team Leader this position administers and maintains the credit and collection procedures for ACT & NSW Electricity and Gas accounts, as well as Water accounts.
You will have the support of an established, and highly experienced team of 10 + staff and complete a structured training program proven to give you all the tools you need to succeed in this role. This is an opportunity to gain entrance into the corporate work force, or just to further develop your skills in an office environment.
* Fun, friendly team – high social group of likeminded people
* Enter the workforce in an office environment
The Role
The Credit and Affordability Officers work in a team of just over 10 and are responsible for contacting customers in the ACT and NSW to support them in managing the repayment of overdue accounts and debt. You will be expected to maintain a high standard of customer service, as well as empathy as many customers may be experiencing financial hardship. Duties will include:
* Making outbound telephone calls to customers with overdue accounts (50+ calls per day)
* Performing administrative tasks related to debt collection including but not limited to disconnections/restrictions and reconnections, write-offs, refunds, field calls, defaults, liaison with ACT Civil and Administrative Tribunal (promoting services and products to the public)
* Actioning inbound and outbound calls, including basic account administration, negotiating payment arrangements, providing hardship support options and resolving complex debt enquiries, escalating matters to a Team Leader as required
* Operating PC's efficiently utilising various software packages
* You will be offered full-time hours working on a rotating roster, 8am – 6pm, Monday to Friday (8am – 4pm, 9am – 5pm or 10am – 6pm)
The Ideal Person
You will have excellent customer service skills and a great attitude – being passionate about providing great customer service is a must You will have demonstrated customer service experience and be comfortable learning new computer systems and talking on the phone. Reliability, resilience, empathy and maturity are key to your success.
In addition, you will have:
* Excellent customer service skills – candidates with experience in retail, hotel management/hospitality or finance/debt recovery will be highly regarded
* Incredibly high level of resilience, as well as an empathic and patient approach with customers
* Ability to work with minimal supervision and as a collaborative team member
* Practical PC skills – Microsoft Office Suite and systems savvy
* You must be able to successfully pass a national criminal history check and have full working rights in Australia
Salary / Rate
* $40/hr per hour + 12% Super
* Initial 6-month contract with extension opportunities
* Central Canberra City location, close to shops, public transport and other amenities
How to Apply
To apply online, please click on the appropriate link.
Alternatively, for a confidential discussion, please contact Sarah Tamasi on quoting ref no. 21309
HorizonOne is committed to building a diverse and inclusive workforce and we encourage applications from people of all cultures, capabilities and backgrounds.