Do you think feeding the world is a worthwhile goal?
Our people do
We are recruiting for the position of Process Consultant for our Fish Division.
The preferred location of the candidate is Sydney.
In this role you will be responsible for auditing the customer's production process of our Fish Solutions.
This role plays a key part in the installation of our solutions to ensure that work is carried out according JBT Marel specification, project plan and to customer satisfaction.What You'll Be DoingAudit the Customer's production process to identify disturbances, bottlenecks and potential risks in the process, and thus help Customer profit opportunities by optimizing their production processReport recommendations for increasing performance and/or process stabilityProvide optional implementation/action plan on the recommendations, testing and monitoring of the process changesIdentifies Service and Sales opportunities from the Technical perspective and propose the optimum maintenance, upgrades and/or replacement solutions to the Customer Care networkSpot training opportunities and conduct training sessions for both Field Service/ Technical Support Engineers and customersTake ownership of all Process Consultancy related Work Orders and escalationsSupport in pure sales-related and innovation modification activitiesPerform Field Service work (SLA/ PMS/ Performance and Break-fixes) when requiredProvide support to complex technical issues, internally as well to customersMaintain advanced technical knowledge within his/her field of expertiseProvide technical remote support to first line support and engineersFrequent travel to customersWho we are?
We are the kind of people who find purpose in fixing things.
Our mission is to transform the future of food by creating a world where quality food is produced sustainably and affordably.
Being the world leader in advanced food processing solutions, we're in the unique position to make it happen–but we need individuals with diverse perspectives and skills to help us get the most out of this opportunity.What kind of a person are you?
RoleWe encourage each of our employees to bring their unique self to work and aim to make everyone feel recognized, valued and free to explore their potential.
We're committed to creating an inclusive culture and welcome new colleagues from all walks of life.
To be successful in this role, you recognize yourself in the profile below:Extensive technical knowledge in JBT Marel fish processing equipment portfolioIn-depth product application and process knowledgeGood entrepreneurial mindset and able to translate technical information into useable commercial informationExcellent communication skillsStructured way of working, documenting progressAbility to execute agreed tasks and deadlines against performance criteria (KPI)Knowledge of principles and processes for providing high quality field service to customers, including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfactionInterested?
Do you recognize yourself in this profile?
Then respond via the "apply" button, please add your CV in English.