𝐂𝐥𝐨𝐮𝐝 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 𝐎𝐟𝐟𝐢𝐜𝐞𝐫, 𝐀𝐂𝐓, 𝐕𝐈𝐂

As a Technical Support L3 specialist, you will be the go-to expert for resolving the most complex technical issues. You will work closely with other IT teams, vendors, and clients to ensure all technical problems are addressed promptly and efficiently. This role requires strong analytical skills and an excellent understanding of various IT systems. This is APS6 equivalent role.

𝐑𝐨𝐥𝐞 𝐃𝐞𝐬𝐜𝐫𝐢𝐩𝐭𝐢𝐨𝐧:

40 Hours Per Week

Location: ACT, NSW & VIC

Australian Citizen

Must be able to obtain Negative Vetting Level 1

𝐊𝐞𝐲 𝐝𝐮𝐭𝐢𝐞𝐬 𝐚𝐧𝐝 𝐫𝐞𝐬𝐩𝐨𝐧𝐬𝐢𝐛𝐢𝐥𝐢𝐭𝐢𝐞𝐬:

Provide day-to-day operational support of the Department's Azure environment, including troubleshooting incidents and resolving service requests.


Assist with monitoring and responding to alerts from Azure Monitor, Log Analytics, and other observability tools.


Support the implementation and maintenance of Infrastructure-as-Code (IaC) using tools such as Bicep, Terraform, or ARM templates.


Assist with Azure policy enforcement, tagging standards, and governance rule updates to ensure compliance.


Participate in cost management and optimisation efforts, including analysing consumption reports and recommending remediation actions.


Perform access reviews and role-based access control (RBAC) reviews in collaboration with Cyber Security.


Document operational procedures, scripts, and architectural patterns relevant to Azure operations.


Liaise with project teams to provide technical advice and support for new workload deployments or infrastructure changes.


Maintain backup and disaster recovery configurations within Azure for critical workloads.


Assist in maintaining hybrid connectivity and integration with on-premises infrastructure (e.g., via Azure ExpressRoute, VPN, AD Connect).


Contribute to the continuous improvement of the Department's cloud operations, tooling, and automation pipelines.


Support compliance reporting and audit readiness related to cloud infrastructure.


Provide advanced technical support for hardware, software, and network issues.


Diagnose and resolve complex technical issues escalated from L2 support.


Collaborate with engineering teams to address software bugs and user interface issues.


Assist in the deployment and configuration of IT systems and applications.


Train and mentor junior technical support staff.

𝐈𝐟 𝐲𝐨𝐮'𝐫𝐞 𝐢𝐧𝐭𝐞𝐫𝐞𝐬𝐭𝐞𝐝 𝐢𝐧 𝐚𝐩𝐩𝐥𝐲𝐢𝐧𝐠 𝐟𝐨𝐫 𝐭𝐡𝐢𝐬 𝐩𝐨𝐬𝐢𝐭𝐢𝐨𝐧, 𝐬𝐞𝐧𝐝 𝐲𝐨𝐮𝐫 𝐫𝐞𝐬𝐮𝐦𝐞 𝐭𝐨:

𝐩𝐫𝐚𝐯𝐚𝐥𝐥𝐢𝐤𝐚..𝐜𝐨𝐦.𝐚𝐮 𝐨𝐫 𝐂𝐚𝐥𝐥 𝐟𝐨𝐫 𝐚 𝐝𝐞𝐭𝐚𝐢𝐥𝐞𝐝 𝐝𝐢𝐬𝐜𝐮𝐬𝐬𝐢𝐨𝐧.