12 Month Part-Time Opportunity - Three Days Per Week
Based locally in Balcatta - Free Onsite Parking
The Role
Our Customer Service Representatives play a key part of our success at Brownes Dairy. You will be the first point of contact for internal and external customers, ensuring that we deliver the best possible service we can. In this role, you will be responsible for day-to-day administrative activities and responding to customers' needs and enquiries.
Role Responsibilities
* Handle incoming and outgoing calls, ensuring they are directed appropriately to the correct area of the business.
* Meet and greet visitors to the site.
* General data entry and administrative tasks.
* Listen to and manage consumer feedback accordingly.
* Liaise with internal stakeholders to ensure orders and deliveries/invoicing are completed in a timely and efficient manner.
Requirements
* Experience in a customer service role, managing multiple shared inboxes and phone switchboards.
* Experience in handling customer feedback – both negative and positive!
* Microsoft Office experience.
What Do We Offer
* 5 Weeks annual leave.
* Employee rewards program.
* Various health and wellbeing discounts (private health, hotels, gyms).
* Employee Assistance Program.
At Brownes Dairy, we recognise that our differences are our strength. We encourage applications from Aboriginal and Torres Strait Islander peoples, women, the LGBTI+ community, mature workers, people with disabilities and people from different cultural backgrounds.
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