Job Role:
Credit Collection Specialist
Seeking a Credit Collection Specialist to manage credit and receivable accounts, contributing to the organisation's financial stability and profitability by minimising credit risk and improving collection efficiency.
* Collection of overdue accounts
* Resolving customer queries efficiently and professionally
* Payment allocations
* Account reconciliations
* Reduce risk by proactively communicating and escalating issues immediately to the Credit Manager
* Provide weekly and monthly commentary on overdue accounts
* Assist and support other team members when required and share knowledge.
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Key Responsibilities:
* Manage and maintain accurate and up-to-date records of customer transactions and account balances
* Develop and implement effective credit control strategies to reduce bad debt and improve cash flow
* Build and maintain strong relationships with customers to resolve queries and negotiate payment terms
* Identify and address areas for improvement in credit processes and procedures
* Contribute to the development of business plans and strategic initiatives related to credit management
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Requirements:
* Certificate III in Financial Services or similar qualification (or equivalent industry experience)
* Minimum 5–7 years' experience in Credit Control, preferably within FMCG
* Proficient in SAP and other relevant financial systems
* Strong communication, negotiation, and organisational skills
* Exceptional attention to detail and analytical ability
* Ability to manage relationships and work collaboratively across teams
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This is an exciting opportunity to join our team as a Credit Collection Specialist. If you are motivated to make a positive impact and committed to growing your career, we would love to hear from you.
Our organisation is a leader in the industry, providing quality products and services to our customers. We value our employees and provide a supportive and inclusive work environment.
As a Credit Collection Specialist, you will play a critical role in driving business results and improving customer satisfaction. You will be responsible for managing credit and receivable accounts, developing and implementing effective credit control strategies, and building and maintaining strong relationships with customers.
We offer competitive remuneration packages and opportunities for professional growth and development. If you are passionate about delivering exceptional results and committed to excellence, we encourage you to apply for this exciting opportunity.