Overview
Practice Receptionist/Practice Manager
Carmel Village Doctors is a new medical centre in Carmel Village Shopping Centre in Box Hill. We have the potential for 8 GP rooms, allied health, pathology, cardiologist and 3 more consultation rooms.
We are seeking a receptionist for this established medical centre with the opportunity to grow with this business and scope to transition into a practice manager role based on performance and growth of the business.
You will be the first point of contact for patients and play a significant role in supporting our medical professionals to co-ordinate bookings.
The successful applicant will be responsible for handling all day-to-day matters, general administrative duties, booking patients and responding to queries.
What your day will look like:
What your day will look like
* Assisting our lead doctor with operational excellence
* Overseeing day-to-day practice operations
* Carrying inductions and in-house training sessions for new staff
* Overseeing and maintaining diary scheduling in collaboration with the Clinical Team (including waitlist management, booking new clients and rescheduling appointments)
* Managing clinic operations and addressing doctor queries with a solution-focused approach
Requirements
* Proven leadership and management experience
* Strong interpersonal, organisational and time management skills
* Commitment to exceptional customer service and patient care
* Experienced in workforce recruitment, rostering, training & development
* Exceptional verbal and written communication skills
* Experience in managing nursing and administration staff (preferred but not essential)
* Compliance with industry regulations and standards
* Proficiency in Medicare, DVA, Work Cover, HICAPS, and Private Health Insurance billings
* Strong multitasking abilities and effective prioritisation of workflow
* A positive, can-do attitude and a drive to make a meaningful impact on our patients and practice
* Ensure a safe and welcoming environment for patients and staff
* Familiarity with Best Practice software will be highly regarded
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