Equipment Specialist
We are seeking an experienced Equipment Specialist to join our team in Rockhampton. This is a permanent role working Monday to Friday, with a primary focus on Hydraulic Mining Shovel / Electric Rope Shovel and Dragline supporting our Rolleston Mine.
About the Role
As an Equipment Specialist, you will be responsible for:
* Understanding customers' weekly, monthly & yearly maintenance & production plans to identify areas of potential improvement.
* Providing customers with trusted technical support and a single point of contact to access further dealer and OEM services as required.
* Scheduled inspections to assist customers prevent premature failure and costly downtime.
* Delivering accurate reporting of equipment downtime event data into the relevant platform.
* Ensuring accurate component forecast data in AMT is up to date & validate for future shut-down demand / opportunities.
* Reporting relevant commercial insights into the Customer Relationship Management tool (CRM) for parts and service demand planning.
Requirements
To be successful in this role, you will need:
* A minimum 5 years' experience in a similar customer-facing role.
* A tertiary qualification in Engineering, relevant trade qualification or strongly demonstrated industry-related technical acumen.
* Demonstrable experience in establishing and maintaining mutually beneficial customer relationships.
* Experience in the mining, mining services or heavy equipment industries.
* Intermediate parts product knowledge and a strong familiarity with the prime product fleet to be managed.
* A sound understanding of Hastings Deering and Caterpillar support systems or similar would be advantageous.
What We Offer
We offer a range of benefits including:
* A competitive salary and package.
* Ongoing training and development opportunities.
* A supportive and collaborative work environment.