Branch Manager Opportunity
We are seeking a highly skilled Branch Manager to lead our modern and strategic branch in Cairns. This is a hands‑on management role that provides a great opportunity to grow the business and lead the service and parts teams.
Your Impact
You will make an impact in the following ways:
* Manage customer satisfaction for the Branch as demonstrated by Net Promoter Score and Lens of the Customer programs.
* Ensure service improvements; monitor Repair Event Cycle Time and manage process improvements within the branch.
* Responsible for all functions and financial metrics for the branch.
* Manage the branch to the Annual Operating Plan; monitor all appropriate business metrics including Branch balanced scorecard, profit and loss metrics, and asset metrics.
* Develop and maintain business relationships with customers and develop new business partners and alliances for the branch.
* Manage compliance with health, safety, and environmental standards and compliance.
* Manage facilities maintenance; manage leases; recommend changes to facilities as appropriate.
* Develop a culture of customer service in the branch; recruit, develop, motivate, and retain high-quality customer service employees.
Requirements
To be successful in this role, you will need the following:
* Proven experience as a leader, with a strong focus on HSE, RWE and talent management from a similar industry.
* A good understanding of the transport industry is highly desirable.
* A college degree or relevant experience in a similar capacity is preferred.
* Significant relevant experience required, including managerial and budgetary experience.
* Highly developed communication and influencing skills.
* The ability to build strong, value-creating customer relationships.
* The ability to balance the needs of employees, customers, shareholders, and communities.
Competencies
Critical competencies for this role include:
* Financial acumen - interpreting and applying understanding of key financial indicators to make better business decisions.
* BUILDING EFFECTIVE TEAMS - building strong-identity teams that apply their diverse skills and perspectives to achieve common goals.
* BUSINESS INSIGHT - applying knowledge of business and the marketplace to advance the organization's goals.
* DEVELOPS TALENT - developing people to meet both their career goals and the organization's goals.
* DRIVES ENGAGEMENT - creating a climate where people are motivated to do their best to help the organization achieve its objectives.
* MANAGES CONFLICT - handling conflict situations effectively, with a minimum of noise.
* INFLUENCE THE HEALTH, SAFETY AND ENVIRONMENTAL CULTURE - champions positive health and safety behaviors by influencing leaders and employees to create the right environment.
* SERVICE CAPABILITY, CAPACITY AND COVERAGE - applies the Service Capability, Capacity and Coverage process to understand customer expectations, business priorities, and where products are operating to provide capable and consistent service through available parts, information, tools, and qualified technicians according to published standards; analyzes service capability metrics to identify, prioritize and resolve channel development opportunities within the service network.
* VALUES DIFFERENCES - recognizing the value that different perspectives and cultures bring to an organization.