Member Experience Coach Job Opportunity
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As a Member Experience Coach, you will be an integral part of our team that genuinely cares about our members and each other. Your passion for people, coupled with your ability to bring out the best in others, will make you a valuable asset to our organization.
Here are some key aspects of this role:
* Coach team members to have meaningful, empathetic conversations with our members
* Provide helpful feedback that builds confidence and performance
* Create action plans to help staff grow professionally
* Monitor call compliance and quality, and celebrate successes
* Contribute to creating fun and focused coaching sessions
This role is based in our Townsville Contact Centre, offering a mix of office and work from home arrangements. If you're looking for a dynamic environment where you can grow and contribute, this could be the perfect opportunity for you.
Requirements and Qualifications
We're looking for someone who:
* Loves people and enjoys leading, mentoring, or cheering them on
* Is tech-savvy and quick to pick up new systems
* Is resilient and adaptable in a fast-paced environment
* Brings energy, positivity, and a team-first mindset
As a valued member of our team, you'll receive dynamic training to set you up for success and ongoing career development opportunities. We want to help you grow both personally and professionally.
Benefits
As a Member Experience Coach, you'll enjoy:
* Fully subsidized Gold Hospital Insurance Cover for you and your family
* Flexible working arrangements and work from home options (part-time and full-time available)
* Three additional well-being days off a year (on top of standard 20 days annual leave and 10 days personal leave)
* Two volunteering days per year
* Eighteen weeks paid parental leave
* Access to corporate discounts across a range of gyms, retail, restaurants, and hotels
Next Steps
To apply, please click 'Apply Now' to complete your application attaching a copy of your resume that outlines your skills and experience. We welcome applications from diverse groups, including Indigenous and Torres Strait Islander people, physical ability, age, sexual orientation, gender identity or expression, and family background.