Job Description
The Business Process Improvement Project Officer plays a pivotal role in enhancing the efficiency, effectiveness, and quality of processes across early childhood education and care services. This involves leading and supporting initiatives that drive continuous improvement, digital transformation, and strategic alignment.
This role requires strong leadership and analytical skills to analyze existing business processes, identify inefficiencies, and recommend improvements using structured methodologies. Effective collaboration with internal stakeholders is also essential for gathering requirements, mapping workflows, and co-designing improved processes.
The Business Process Improvement Project Officer will facilitate workshops, training sessions, and change management activities to support adoption of new processes. Monitoring and reporting on project progress, outcomes, and benefits realization are also critical components of this role.
In addition to these responsibilities, the successful candidate will support the integration of digital tools and systems that enhance operational efficiency and service delivery.