The purpose of this job is.....
Our Receptionist-Concierge's are the first point of contact for our customers in our Visa Medical Assessment Centres and provide information and instructions to help guide our customers through the medical assessment process - making sure that customers are aware of what they need to do and why.
What you'll need to make it possible
This isn't your average Receptionist position. This is your opportunity to join a warm and supportive team and Centre and have a real impact on establishing the Bupa Medical Visa Services customer experience in Brisbane.
Details of these roles include:
* 1 X Full Time Permanent position
* 1 X Casual Position
* Medical centre hours are from 8am - 6pm Monday to Friday (during peak periods it can vary from 7am -7pm), and potential for weekends 8-4pm
* Availability to work on a rotational roster between opening hours
The role includes:
* Greeting customers and ensuring their questions and concerns are addressed and resolved with a customer-focused, respectful, caring and professional approach.
* Adhering to established processes and procedures accurately to assist customers through the steps of the assessment process.
* Conducting an identity and security check and escalating any identified risks.
* Processing payments via EFTPOS.
* Confirming customer documentation is completed to requirements and processing forms.
* Confirming which examinations the customer is required to complete and explaining this to the customer.
* Entering required data and information into customer management systems and databases.
* Explaining the steps throughout the visa medical examination and ensuring the customer understands the key elements of the visa medical examination process.
Your background:
Our Receptionists come from a wide variety of backgrounds and work experiences.
To be successful in the role, you'll need:
* Demonstrated customer focus and a professional, service-oriented and helpful approach
* Excellent attention to detail and the ability to deliver accurate and consistent outcomes in a busy and repetitious environment
* Well-developed communication skills, with the ability to communicate effectively with a wide range of customers and staff, including people from culturally and linguistically diverse backgrounds and adapting communication style to meet the needs of the customer as well as convey information and key points clearly and concisely
* Sound IT and computer skills
* The ability to work effectively within a highly structured environment driven by procedure and process, and adhere to established processes, quality standards and targets
Bupa's Benefits:
* No late night or overnight shifts or working public holidays
* A big, supportive team where your contribution is truly valued - our people love working at Bupa
* Opportunity to build your career with a Global leader in healthcare
* Significant Bupa product and services discounts
* Permanent roles also attract performance incentives
Here at Bupa your wellbeing, identity, and personal story are respected and valued. We are committed to building diverse teams that are reflective of the communities we serve and fostering a fair and inclusive workplace free from discrimination, bullying and harassment. We encourage applicants from all backgrounds and experiences, including Aboriginal and Torres Strait Islander peoples, veterans, people with disabilities, and LGBTQIA+ applicants and are dedicated to removing barriers to participation.
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