Navitas Skilled Futures, part of the leading global education provider Navitas, has helped over 300,000 people live their best lives by delivering the Adult Migrant English Program (AMEP) to migrants and refugees on behalf of the Australian Government.
Proudly winners of the NSW Premier's Multicultural Community Medals in ****, **** and ****, we are committed to meeting the goals of our clients.
Job Description
We are seeking a detail-oriented Administration Officer to join our team, providing high-quality administrative and customer service support to Navitas Skilled Futures (NSF) across all services, programs and sub-programs as required.
Key Responsibilities
Provide administrative support for the business and work closely with internal stakeholders to ensure that all assigned administrative tasks are completed in a timely fashion.
Maintain accurate and up-to-date electronic records to ensure compliance requirements are met.
Provide excellent customer service.
Foster professional and effective communication among all business stakeholders.
Key Relationships
Operations and Academic Team Leaders
Employment Programs and Operations Manager
Program Administrators
Internal and external stakeholders
Business Systems Team
Key Result Areas
Client Relationship Management
\Promptly and courteously respond to front desk, phone, and email enquiries.
Positively shape the clients' first impression of Navitas Skilled Futures.
Actively promote and market Navitas Skilled Futures programs, services, and expertise to current and prospective clients.
Escalate client feedback and complaints to the appropriate channels.
Assist clients with program, site, settlement, and employment information.
Assist with the organisation and promotion of site events such as fundraising, morning teas, graduation, and open days.
Assist clients and stakeholders onsite as required.
Maintain day-to-day liaison and communication with clients and other stakeholders.
Data Administration
Carry out data entry for identified processes.
Provide administrative assistance and information to the local site teams as requested.
Meet and contribute to the achievement of government contract requirements and key performance indicators (KPIs).
Ensure all business data entry deadlines are met while maintaining accuracy across all databases.
Identify anomalies in data entry and seek rectification.
Ensure client records and personal information are stored securely according to Navitas Skilled Futures privacy policy, contract and legislative requirements.
Escalate any issues in a timely manner.
Reporting and Administrative Support
Sourcing, extracting, analysing, validating data on the NSF reporting systems.
Co-operate with other Navitas Skilled Futures staff and external agencies to ensure compliance with privacy regulations.
Support the delivery and administration of the Volunteer Tutor Scheme.
Provide administrative assistance and support across projects, operational and system improvements.
Provide administrative assistance and information to the business as and when needed.
Liaise with relevant staff to assist with asset maintenance and stocktakes, including teaching resources, furniture and equipment.
Support the business with maintenance and updates of the Quality Management System (Policy Hub).
Systems and Technology
VETtrak data entry and reporting.
Commonwealth systems such as ARMS, ImmiAccount and Workforce Australia Online.
Provide up-to-date and accurate systems information and assistance.
Other
Perform other administrative duties as required by the business.
Comply with Navitas Skilled Futures regulations involving health, safety and welfare and other relevant company policies and Values in Action.
Seek continuous improvement in delivery of administrative support, and implementing and modelling high standards of work performance.
Ensure legislative compliance for the health and safety of staff and students at Navitas Skilled Futures.
Qualifications
The candidate we seek will ideally have the following:
High attention to detail and accuracy across all data processes and functions.
Proven ability to provide exceptional personal and professional customer service to diverse cultural groups, fostering inclusivity and understanding.
Established ability to prioritise tasks effectively to ensure timely and efficient delivery of outcomes.
Demonstrated high level written and verbal communication skills with ability to effectively liaise with key stakeholders in a multicultural learning environment.
Advanced computer application skills including Microsoft Office suite and knowledge of Student Management System VETtrak.
Desirable
Previous experience in an administrative role within the VET sector.
Knowledge of Adult Migrant English Program (AMEP) and Skills for Education and Employment (SEE) programs.
Additional Information
At Navitas Skilled Futures our employee perks and benefits include:
Unlimited global career opportunities across the Navitas portfolio.
Flexible working arrangements.
Salary packaging and novated leasing.
2 paid volunteer days per year for your passionate causes.
Health & well-being packages including free counselling and well-being specialist support for employees and family members.
Discounted gym memberships, private health insurance, movie tickets, travel, hotels, insurance and selected retailers.
Access to LinkedIn Learning and professional development opportunities.
Diversity, Equity and Inclusion
Navitas Skilled Futures, as part of Navitas, promotes and embraces an inclusive and diverse workforce.
We encourage applications from candidates with disabilities, of all ages and genders, First Nations and Indigenous peoples, and people of diverse community groups.
We believe equality, flexibility and diversity deliver a rich and collaborative environment.
We strive to ensure that all our staff – no matter where they are from or who they are – feel safe, supported, and are given opportunities to thrive.
Join Our Dedicated Team
Join our dedicated team committed to enhancing the experience of our clients
How to Apply
Submit your CV (if including a cover letter please note you can upload this on the 2nd page of the application process).
Please note applicants are assessed upon receipt so you are encouraged to apply now.
About Navitas
Navitas is a leading global education provider that has helped generations of learners transform their lives through education.
The Navitas portfolio employs over 5,000 staff and supports over 60,000 students and encompasses a broad selection of partners, locations, and opportunities, including university pathway programmes, English language qualifications, employment training, creative media training, and more.
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