Lead with purpose. Inspire performance. Protect adventure.
Step into a leadership role with a difference — join a specialist insurer dedicated to protecting outdoor adventurers and lead a high-performing sales and service team to deliver exceptional customer experiences.
Who will you be working with?
Forget the "same old" insurance company. This is a niche insurer that champions explorers, thrill-seekers, and weekend adventurers. You'll lead a team of 10–12 customer service professionals in a fast-paced call centre, building a culture that's people-focused, customer-first, and performance-driven.
As Sales & Service Centre Team Leader, you'll be the driving force behind team success — setting clear goals, coaching for growth, and creating an environment where hitting targets feels just as rewarding as helping customers protect their passions.
What's in it for you?
* Competitive salary + yearly bonus
* Hybrid working (WFH flexibility)
* Ongoing training and career development
* Generous staff discounts on insurance products
* Your birthday off, every year
* A supportive, collaborative team environment
* Access to Employee Assistance Program
What you'll be doing:
* Inspire and coach your team to exceed service and sales targets
* Take ownership of daily operational performance across the centre
* Run effective leadership routines: 1:1s, coaching, team meetings
* Build a culture of customer excellence and accountability
* Provide expert support for escalated queries
* Use data and insights to drive smarter, more efficient processes
What we're looking for:
* 2+ years in a call centre environment
* Proven leadership experience (call centre leadership highly regarded)
* Strong coaching, mentoring, and performance management skills
* Confidence in influencing, negotiating, and resolving conflict
* Resilience in a fast-paced, ever-changing environment
* A team player who thrives on building a positive culture
If this sounds like your next step, apply now or contact Aaron White at Fuse Recruitment on for a confidential chat.
At Fuse, we specialise in recruitment for the insurance industry and work with a wide range of established clients. If you're in broking, underwriting, or claims and considering your next move, we'd love to hear from you
Refer a friend to us, and if we place them, you'll receive a $500* referral bonus
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