ABOUT US
Established in 1986, Tenants Queensland (TQ) is a specialist state-wide community legal service providing free tenancy law advisory services for residential tenants.
We seek to represent the interests of all Queenslanders who rent their home and we pride ourselves in providing specialist advisory services to renters, advocating on their behalf and securing improvements to Queensland’s residential tenancy laws.
TQ manages the Qld Statewide Tenant Advice and Referral Service (QSTARS) programme – www.qstars.org.au and that’s where you come in.
THE OPPORTUNITY
* Part time - 22 hours per week (0.6 FTE)
* Level 3 of the TQ Enterprise Agreement 2023–2026 during a period of time from commencement to formal signoff as an unsupervised advice worker.
* Level 4 of the TQ Enterprise Agreement 2023–2026 once assessed as competent to perform unsupervised direct advice work.
The TQ QSTARS HUB Tenant Advice Worker (part time) plays a critical role in the delivery of expert, accurate and consistent tenancy advice and casework services to residential renters.
You will be a part of the statewide HUB contact centre team working and supported by the HUB Coordinator and statewide training officer in Brisbane. The HUB contact centre aims to empower and support tenants and residents by providing high quality advice regarding tenancy law related issues and triaging matters to QSTARS regional offices and external referral services.
We’re looking for our next QSTARS HUB superstar to support the statewide rental community.
ABOUT YOU
With a commitment to the principles of social justice, you will support TQ's delivery of the QSTARS program by role modelling our values of empowerment and respect.
You will possess (or have the ability to rapidly acquire) knowledge of The Residential Tenancies and Rooming Accommodation Act 2008. The ability to relate to people from different cultural and socio-economic backgrounds is essential and a Degree level (or equivalent) qualification in a relevant field, such as social work or human services is desirable. Previous experience working in Social Welfare or other community services related sectors would be highly regarded.
You’ll be a team player, you’ll have highly developed verbal and written communication skills, who can work in a changeable environment to successfully achieve program outcomes and outputs.
You will be adaptable and bring a can-do attitude. You’ll have the ability to work in a high demand contact centre environment and manage interactions with clients who may be experiencing personal distress.
APPLY
If this sounds like you, you can download a copy of the Position Description from the Tenants Queensland Careers page www.tenantsqld.org.au\Category\Careers
Please submit your CV and a covering letter that addresses the Core Capabilities in the Position Description. Applications which do not address this criteria will not be considered.
Email: ***********@tenantsqld.org.au
Applications close at 5 pm on Tuesday, 31 March 2026. Applications will be processed upon receipt.
For an informal discussion please feel free to contact our Acting HUB Coordinator, Kris Ma (07) 3832 9*** or ***********@tenantsqld.org.au and use ‘HUB Advice Worker’ in the subject line.
TQ is an equal opportunity employer.