OverviewOaks Broome Hotel are looking for a casual Guest Service Agent who is passionate about providing excellent customer service to join the team.The moment a guest steps into our hotel you will make them feel at home with your welcoming and warm presence.
You will guide guests through their stay, from smooth check-ins and check-outs to insights on local attractions and eateries.
You will be remembered for your superb customer service and positive energy.Key ResponsibilitiesProvide a warm and friendly reception to guests upon arrival, ensuring a smooth and efficient check-in process while addressing any immediate inquiries or needs.Maintain clear and courteous communication with guests, colleagues, and stakeholders across various channels, including in-person, phone, and email, to provide exceptional service.Oversee the accurate processing of guest reservations, updates, and special requests, utilising property management systems to ensure seamless scheduling and availability.Act as a primary point of contact for guests throughout their stay, offering prompt assistance, resolving issues, and providing personalised recommendations to enhance their experience.Hourly rates (excluding super)Monday - Friday: $33.38Saturday: $40.05Sunday: $46.73QualificationsDemonstrated background in delivering high-quality service within a hotel, hospitality, or customer-facing environment.Exceptional ability to articulate information clearly and effectively across various mediums, ensuring precise and professional correspondence.Consistently delivers an exceptional standard of service, exhibiting a proactive and positive approach to addressing guest needs and exceeding expectations.Adept at fostering positive guest experiences and maintaining high satisfaction levels through attentive service and problem resolution.Maintains a polished and professional presentation, reflecting the values and standards of the organisation.Fully committed to a agile work schedule, including the ability to work weekends, public holidays, and varying shifts to meet operational requirements.Additional InformationCareer Growth: Learning and development programs to boost your career.Exclusive Hotel Deals: 50% off stays at Minor Hotels in Australasia; 20% off for friends and family.Global Perks: International accommodation discounts across our hotel brands.Retail Rewards: Cashback and discounts at 400+ top retailers in AU/NZ.Experiences: Discounted entertainment and activities.Banking and Insurance: Exclusive health insurance offers and workplace banking benefits.Generous Leave: Parental and birthday leave.Wellness Boost: EAP and tailored wellness support.Our people drive the success of our business; we are a dynamic organisation dedicated to delivering exceptional guest experiences.
We invest in your skills and foster a workplace culture that celebrates innovation, collaboration, and personal growth.Note: Currently, we are only accepting applications from candidates who have working rights within Australia or Current Zealand.
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📌 Casual Guest Service Agent
🏢 Minor International
📍 Western Australia