Principal ServiceNow Developer
Must be an Australian citizen and able to obtain Negative Vetting Level 1 security clearance.
Job Details
Software Engineers with experience overseeing software development projects, writing optimised code, and providing technical leadership to a team of developers. They are responsible for the quality and functionality of the software produced by their team.
Working Conditions
* Closing Date: Tuesday, 09 June 2026 – 11:59pm Canberra time
* Maximum Hours: 7.5 hours per day
* Working Arrangements: Hybrid – primarily Canberra office with remote work options, travel at the seller's expense unless otherwise agreed.
Key Duties and Responsibilities
* Custom portal development with UI Builder or React framework ensuring secure integration with ServiceNow APIs and government data models.
* Perform advanced customisations including Business Rules, UI Pages, UI Macros, UI Scripts, Script Includes, Client Scripts, workflows, custom tables and reports.
* Integration and ServiceNow scripting (Glide, JavaScript, Ajax, XML, JSON, HTML and CSS).
* Advanced workflow development and customisation.
* Advanced Playbook development.
* Advanced CSM development and customisation.
* Escalation of issues and risks within the team structure.
* Respond to reported problems, performing fault diagnosis, analysis and rectification tasks.
* Provide or assist in the analysis of enhancements requested by business areas.
* Support, design, configure, test and implement ServiceNow functions and methods.
* Assist in the development and documentation of technical design standards and work within those standards.
* Develop or assist in the development of test plans and user documentation.
* Record and maintain files/information in accordance with AFP requirements.
* Work in an Agile team environment with a variety of stakeholders.
* Maintain currency in IT processes and technical knowledge through ongoing professional development.
* Establish and maintain effective business relationships and professional networks.
* Contribute to improved ICT practices and procedures.
* Work effectively in a small team environment and broader command environment.
Essential Skills
* Consultancy level 6
* Emerging technology monitoring level 6
* Methods and tools level 6
* Programming/software development level 6
* Release and deployment level 6
* Software design level 6
* Specialist advice level 6
* Systems design level 6
* Systems development management level 6
* Systems integration and build level 6
Technical Skills
The role requires contemporary knowledge and a high level of experience in ServiceNow development, including components such as CMS and UI Builder.
High level of experience in ServiceNow development, including components such as CMS and UI Builder.
Demonstrated well‐developed verbal, written, and interpersonal communication skills with the ability to build and maintain effective stakeholder relationships.
About the Team
Technology is a critical enabler of the AFP's operational and corporate services to ensure that we achieve our purpose. We use technology to assist frontline policing and protective services through direct tactical interventions in investigations, and to strategically maintain, sustain and evolve our foundational technology platforms and architecture.
We are continuing to develop this capability by:
* Modernising the AFP's technology foundations and applications, and increasing the cyber‐security position of the organisation
* Evolving our internal processes to navigate the development and deployment of emerging technologies
* Continuing to mature our use of technology across the six strategic shifts outlined in our AFP Technology Strategy 2025
* Enhancing our collaboration with academic institutions, police forces and the technology sector to understand technological challenges and opportunities to strengthen law enforcement capabilities.
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