Regulatory Support Officer Clerk Grade: 5/6 Annual Salary Range: $99,938 - $110,271 plus superannuation Employment Type: Temporary Full-time role from 7 April 2026 to 11 January 2027 Location: McKell Building – Haymarket Temporary Regulatory Support Officer (Grade 5/6) at the Information and Privacy Commission NSW (IPC) Provide front line support as the first point of contact for clients and agencies to ensure timely and high‑quality service delivery. Undertake a range of casework activities, including researching and analysing information. Work collaboratively with the team and other IPC staff to support effective and consistent service delivery About the role As the Regulatory Support Officer at the Information and Privacy Commission NSW (IPC), you will support members of the public exercise their rights to information access and privacy and assist agencies to comply with legislation administered by the IPC by providing front line support and first point of contact service delivery to clients and agencies. You will respond to enquiries from members of the public, requests for advice and assistance from agencies, assess correspondence, reviews and/or complaints, conduct preliminary enquiries and assist regulatory actions to promote compliance with IPC legislation. Your key accountabilities include: Support the Information and Privacy Commissioners exercise their statutory functions by actively listening and responding promptly and courteously to enquiries (via phone, email or mail) about the legislation administered by the IPC, including interpretation and application. Provide clear information and guidance on rights and obligations under GIPA and privacy legislation, explain complex concepts, obtain and clarify information where needed, and facilitate the informal resolution of issues and exchange of information, while using discretion and judgement Undertake a range of casework activities, including researching and analysing of information, identifying interrelationships and making evidence-based recommendations. Proactively anticipate, identify and address issues, assess potential risks and determine the most effective solutions to support timely and early resolution of issues. Assist with the collection and assessment of information and documentation and prepare routine reports on agency and council compliance with legislation. Perform data entry, data reporting and file search tasks and create and maintain electronic records and registers in accordance with statutory requirements. Collect and collate information, and prepare correspondence and documents to support the effective delivery of IPC functions. Ensure all outgoing correspondence, reports, submissions and briefings are completed in a timely manner and adhere to IPC presentation, style, format and content requirements. About you The IPC are seeking enthusiastic individuals with strong customer service, analytical, research and problem-solving skills to support effective case management. You will bring excellent verbal and written communication skills to deliver high-quality customer service to IPC clients. To be successful in this role you will have: Strong analytical, research and problem-solving skills to support case management, reviews and investigations. Demonstrated stakeholder relationship management experience, supported by well-developed interpersonal, conciliation and negotiation skills. The ability to work effectively as part of a team, contributing positively to team goals, supporting colleagues, and fostering a collaborative and respectful work environment. How to apply for the role at the IPC Your application should include a cover letter of no more than 2 pages, and an up-to-date resume of no more than five pages which clearly details your skills and experience as relevant to this role. About us The IPC is an independent NSW integrity agency that supports both the Information Commissioner and Privacy Commissioner as statutory officeholders. The Information Commissioner is also the CEO. The IPC oversights all areas of the NSW public sector, including universities and local government, and engages with a broad range of stakeholders to support sector integrity and safeguard individual rights. The IPC also provides guidance across a broad range of sector activities where they raise privacy and transparency issues, including advising on new policy initiatives and programs involving digital government, consumer protection and major public infrastructure. To learn more about the IPC, look at our website https://www.ipc.nsw.gov.au The IPC is a great place to work! Our values of accountability, trust, service, and integrity drive our initiatives and culture. The IPC is also proud to be an employer that is focused on equality and diversity, reflecting the NSW community we serve. If you require an adjustment during the recruitment process, please notify us on your application form. Salary Grade 5/6, with the base salary for this role starting at $99,938 base plus superannuation Click Here to access the Role Description. For enquiries relating to recruitment please contact Meg Rapley via Meg.Rapley@customerservice.nsw.gov.au. Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description. Closing Date: Wednesday 1st April 2026 at 9:59am Careers at Department of Customer Service A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state. Belong in our diverse and inclusive workplace The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives. You can view our full diversity and inclusion statement here. We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact Meg.Rapley@customerservice.nsw.gov.au or 02 9494 8351. For more information, please visit Information on some of the different types of disabilities Information on adjustments available for the recruitment process