TechOp Solutions is seeking Senior Customer Service Representatives with exceptional communication skills, strong analytical abilities, and a commitment to service excellence. The ideal candidate will be detail-oriented, adaptable, and thrive in a fast-paced, high-volume environment. These individuals will play a critical role supporting our client's operations by reviewing, analyzing, and documenting sensitive information while ensuring accuracy, confidentiality, and compliance.
Recruiter Note: Remote position, but Candidate must reside within the Norfolk, VA or nearby cities.
Responsibilities
* Answer and track incoming calls
* Prepare and submit accurate, detailed reports in government systems
* Train and onboard new CSRs
* Conduct database and open-source research
* Route and expedite calls appropriately
* Other duties, as assigned
Qualifications
* 5+ experience in a call center
* Associate's Degree
* Proven ability to multitask simultaneously communicating and inputting data
* Strong written and verbal communication skills
* Proficiency with telephony systems, CRMs, and Microsoft Office Suite.
* Experience in handling sensitive information
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