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Customer service specialist

Sydney
beBeeCustomer
Customer Services agent
Posted: 25 June
Offer description

Job Title

We are seeking a motivated and customer-focused individual to join our dynamic team as a Customer Solutions Agent. This exciting role offers the opportunity to provide exceptional service and support to our customers, while also developing valuable skills and experience.


Key Responsibilities:

* Provide timely and professional responses to customer enquiries across multiple communication channels (phone, email, chat, social).
* Answer and action customer and merchant queries for all areas of Ampol.
* Make outbound calls in response to customer requests for call-backs, voicemail messages or other outbound campaigns as required.
* Manage key relationships with internal and external stakeholders using effective communication and questioning techniques.
* Navigate data and processes to assist customer needs using systems knowledge.
* Manage competing priorities and work as part of a team to achieve goals.


Requirements:

* Enthusiastic and customer-centric approach.
* Strong desire to learn and develop new skills.
* Previous experience within a customer service/contact centre position and/or a team environment from the retail or hospitality industries is preferred.
* Self-motivated individual with well-honed communication skills.
* Computer literate including use of Microsoft Office suite with Salesforce and Genesys Cloud being highly desirable.


Benefits:

* Knowledgeable, high-achieving, experienced and fun team.
* Career development and learning opportunities including LinkedIn Learning and other tailored training solutions.
* Experience working for an ASX Listed company that is diverse, interesting and evolving.


About Us:

We are committed to making those journeys easier by meeting the nation's needs at every step with the care and service we all deserve.

Our offices are new, and purpose built, located in Alexandria close to Green Square station.


What We Offer:

* A welcoming workplace, a great team and training will be provided to set you up for success.
* Opportunities for career growth and development.
* A supportive and inclusive team culture.

Our customers come from all walks of life and so do we. We provide diverse work opportunities for all and strongly encourage women and those with diverse genders, sexualities and cultural backgrounds to apply.

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