Job Overview
We are seeking a detail-oriented and customer-focused Assistant Reservation Manager to join our dynamic team. As a key member of our hospitality organization, you will play a crucial role in ensuring smooth operations of our reservations department while delivering exceptional service to our guests.
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Key Responsibilities
* Assist in managing the daily operations of the reservations department, ensuring efficiency and accuracy in all processes
* Oversee and train reservations staff, promoting a culture of excellence and continuous improvement
* Collaborate closely with Sales, Revenue Management, and Marketing teams to develop and execute strategic initiatives
* Handle complex reservations and guest inquiries, providing professional and courteous service at all times
* Monitor and optimize room inventory, working with various departments to maximize occupancy and revenue
* Assist in developing and implementing reservation policies and procedures to enhance operational effectiveness
* Generate and analyze reservation reports, providing insights to support data-driven decision-making
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Required Skills and Qualifications
* Previous leadership experience in a hotel environment, preferably in reservations management
* Strong working knowledge of Opera Property Manager System (PMS)
* Excellent communication and interpersonal skills, with the ability to interact effectively with guests, staff, and other departments
* Proven problem-solving skills and ability to make sound decisions in a fast-paced environment
* Proficiency in Microsoft Office suite, particularly Word and Excel
* Strong analytical and organizational skills, with the ability to manage multiple priorities simultaneously
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Benefits
This is an excellent opportunity for a skilled and motivated individual to take their career to the next level.
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What We Offer
A competitive salary and benefits package awaits the successful candidate.