Join a high-growth technology company transforming the insurance industry across ANZ.
We're partnering with a fast-scaling SaaS business that helps insurers and underwriting agencies modernise how they launch products, distribute to market, and manage claims. Their platform powers the full insurance value chain — and they're now looking for a high-calibre Delivery Manager to lead complex customer implementations and drive real commercial impact.
This is a role for someone who loves ownership, thrives in ambiguity, and wants to play a key role in a company's next growth chapter.
The Opportunity
As a Delivery Manager, you'll be the strategic owner of end-to-end customer delivery.
This is not a traditional PM role — you'll operate like a mini-business owner across your accounts, blending:
* Project leadership
* Customer and stakeholder management
* Light commercial ownership
* Team leadership
* Delivery governance
You'll work closely with senior executives and insurance clients to ensure successful platform implementation, expansion, and adoption.
What You'll Be Doing
* Lead full-cycle delivery of SaaS implementations across multiple customers
* Build trusting, strategic customer relationships
* Manage project scope, plans, risks, budgets, and timelines
* Provide leadership and guidance to delivery teams
* Shape proposals, estimates, SoWs and pre-sales activity
* Monitor delivery financials including invoicing and forecasting
* Support continuous improvement across the delivery practice
* Collaborate cross-functionally across product, engineering, and consulting
* Travel to client sites across Australia/NZ when needed
* Exceptionally smart and structured thinker
* Highly disciplined operator (calm, organized, proactive)
* Strong commercial acumen — able to treat your customer like a business
* Deep reliability — early risk communication, consistent follow-through
Plus the essentials:
* Proven success delivering software projects (Agile + Waterfall)
* Commercial and General Insurance industry knowledge
* Experience leading cross-functional technical teams
* Experience within a software/SaaS environment
* High self-awareness, ownership, and bias for action
Nice to have:
* Experience in small, scaling tech companies