* Full time
* Maximum term contract until 30 June 2026
* Based in Townsville
About Us
Australian Red Cross is part of the world’s largest humanitarian movement. We support and empower people and communities in times of vulnerability. We act for humanity.
About the role
We are looking for a highly organised and proactive Support Officer – Community Programs to join our team. This role is critical as provides administrative support to existing community programs in Townsville.
Working as part of close-knit team, this role ensures our programs are supported to run effectively and efficiently, allowing our teams to focus on delivering much needed services to the community.
Key Responsibilities
· Workflow coordination, including monitoring daily operations to ensure smooth program delivery.
· Administrative support to community programs, including managing data entry, record-keeping and documentation for internal teams.
· Providing day-to-day administrative assistance to fleet vehicles, including maintaining maintenance schedules and registration records.
· Providing office coordination, including maintaining office supplies.
· Working with the Business Operations Team to monitor a shared inbox.
· Processing transactions on behalf of Townsville’s Community Programs, including liaising with vendors in relation to payments.
· Liaise with Red Cross National teams for maintaining asset records and submitting requests on behalf of Townsville’s Community Programs .
· Answering national support line, and triaging calls.
· Other ad-hoc duties as required.
Key Behavioural and Technical Capabilities
· Proven highly developed organisational skills and ability to prioritise multiple, competing tasks.
· Highly developed communication and interpersonal skills including with people from a wide range of backgrounds.
· Ability to handle sensitive and private information and maintain privacy.
· Demonstrated attention to detail.
· Demonstrated administration experience, providing support to a large team
· Solid skills in data entry, record-keeping, and maintaining documentation
· Understanding of transaction processing, experience highly desirable
· Experience using Microsoft Word, Excel, Teams, and SharePoint
· A current Working With Children’s Check (blue card), or willingness to obtain
Experience
· 3-5 Years experience in a similar role or transferable skills
Why work with us?
Work for purpose, know that the work you do enables Red Cross to support and empower people and communities in times of vulnerability.
Red Cross respects, values and encourages diversity. We believe that diversity in our people enriches our organisation as well as the impact we have.
Benefits that act for you, while you act for humanity
Financial wellbeing: In addition to your salary, you can take advantage of salary packaging that could provide you with a great way to reduce the amount of tax you pay - and get more from your salary. You can salary package up to $15,900 for living expenses (such as rent, groceries, utility bills); up to $2,650 for holiday accommodation and meals when dining out; Novated car leases; superannuation and purchase additional annual leave.
Health & Wellbeing: You can tap into specialist advice for nutrition, sleep, resilience and mindfulness, as well as access to guided meditation and other wellbeing programs.
Work/Life Flexibility: You can access flexible working arrangements, paid ‘Me’ day just for you and a wide range of other paid leave options
Career development: Access to ongoing learning, training, and development courses
Further information
This role is covered by the Social, Community, Home Care and Disability Services Award – Level 3. Salary from $76,372.40 + superannuation + salary packaging.
For additional enquiries, please contact Katrina Jones on 0450 017 *** for a confidential discussion.
Whilst we appreciate interest in our roles, we will not be engaging with Agencies or Agency Candidates for this role.
Applications close: 9 April 2026
Please apply as soon as possible as we will be reviewing applications as they come in and may close the advertisement earlier
Please apply as soon as possible as we will be reviewing applications as they come in and may close the advertisement earlier
Job Ref #: 13217