Location: Wollondilly Anglican College
The Anglican Schools Corporation caters for the academic, spiritual, and pastoral needs of over
17,000 students in NSW, ranging in age from four to eighteen years. Currently operating 18
independent schools, the Corporation provides high-quality education delivered in a nurturing, caring,
Christian environment.
We are seeking an IT Support Officer to join our Information & Communication Technology team. Reporting to
the ICT Support Team Leader and Manager. You will be the first point of contact for all ICT issues and provide
1st, 2nd and 3rd-level support to staff and students. You will support computer hardware and software
systems including but not limited to laptops, desktops, tablets, telephones, printers, and classroom audio-
visual. You will troubleshoot issues relating to server, storage and networking infrastructure. You will also
have responsibility for maintaining systems documentation including assets and knowledge base articles,
managing user accessibility, and assisting with project-based installations and configurations. Being the
primary ICT contact at the college, you will be interacting daily with students, parents, teachers, support staff,
college executive, vendors and the remote ICT Team. This demands exceptional levels of communication and
professionalism. The highest degree of responsibility, responsiveness, ownership and coordination of
problems is expected, ensuring incidents are promptly addressed through to resolution while providing timely
and sufficient communication to all appropriate stakeholders.
Located at the college, you will be part of a warm, caring and vibrant community of passionate educators,
while supported by an experienced team of IT professionals at the group office.
Applicants must possess:
Ideally, a minimum of 3 years of technical helpdesk support experience, preferably in a school setting.
A broad range of strong troubleshooting skills across desktop, server and network
Clear and exceptional verbal and written communication skills
Proficiency in articulating technical and non-technical concepts effectively to a diverse audience,
including senior executives and professionals from various fields
Certifications in Windows 10/11 and MacOS with proven experience with end-user devices
A deep knowledge of the Microsoft 365 and Google Workspace suite
Ability to work independently and in a team
Highly motivated self-starter who demonstrates initiative, ownership, and accountability for their tasks
The highest level of professionalism, shown through punctuality, attention to detail and the ability to
thrive in a fast-paced environment
Responsibilities include:
Provide technical assistance and support for queries and issues related to computer systems,
software, and hardware
Receive, log, and manage requests for support via the IT helpdesk software
Install and commission desktop/laptop systems and routine upgrades
Maintain relevant systems and procedural documentation
Monitor the implementation of new systems and ensure all are running satisfactorily.
Communicate regularly with the ICT team
Actively support the Christian mission and values of the College
Applications:
The Anglican Schools Corporation is a Child Safe Organisation, putting the interests of children and
young people first. All appointments at the Anglian Schools Corporation are subject to Child Protection
Legislation. Applicants who meet the above criteria should email a covering letter and CV, which will
include the names and contact details of two professional referees.
General enquiries and applications can be emailed to
If you want to discuss the role in more detail, Mr Matthew Gebran, ICT Infrastructure Manager, can be
contacted