An exciting opportunity exists to join one of Australia’s high growth private businesses. COS is a family owned and run Aussie business made up of a community of like-minded people working towards a common goal. Our purpose is to keep Australian workers, patients and students healthy, safe and productive by providing products. Why? So we can deliver on our pledge to donate 1% of total revenue to everyday Australians through the Lyone Foundation.
About The Role
We have an amazing opportunity for an Inside Sales Account Manager to join our growing team. Reporting to the Sales Manager, you’ll manage a broad portfolio of business clients—from growing small enterprises to wellestablished brands—focusing on building relationships and supporting their ongoing needs. In addition, you’ll serve as the primary customer experience partner for the NQ region, handling inbound enquiries, identifying upsell opportunities, and strengthening local client relationships to support longterm growth.
Key Responsibilities
* Manage and maintain monthly contact cycles with both existing and new customers via phone and virtual meetings - no cold calling required
* Identify cross selling opportunities of our range of products across various categories
* Build and maintain strong relationships with prospective and existing clients by understanding their needs and providing tailored, informed product and service solutions, including accurate information and demonstrations of our product range
* Respond promptly to client inquiries and process customer orders across multiple channels providing timely, accurate support, resolving issues quickly, and maintaining a high level of customer satisfaction throughout the sales and service process
* Update and managing pipelines of one off sales in HubSpot CRM
* Document feedback as well as investigate and resolve complaints
* Deliver on personal Revenue and Gross Profit sales targets
* Ad-hoc administration duties as required
About You
* Minimum 1 year experience in a phone-based sales role in a B2B environment
* Excellent customer service skills
* Experience in account management and business development
* Ability to understand the client business needs and translate them into valued solutions to create long-term relationships
* Demonstrated ability to influence stakeholders effectively at both internal and external levels.
* Good understanding of CRM systems and proficiency in MS Office application
* Demonstrate a commitment to continuous learning by utilising our organisational learning platform
* Ability to develop and maintain strong relationships and professional networks with the ability to engage in conversations with key decision makers
* Ability to work as part of a cohesive team environment
* Exceptional time management skills
* Excellent presentation, written & verbal communication skills
* High attention to detail
Benefits of working with COS
* Flexible hybrid workplace
* Annual employee incentive schemes
* Generous Reward and Recognition programs
* Commitment to professional development with ongoing training and career development opportunities
* Access to free Mental Health programs
* Convenient location with free onsite parking
* Employee discounts on full product range
* Opportunity to participate in community welfare and charity initiatives
* Novated Lease / Salary Sacrifice for electric vehicles available
More about COS
When you join COS, you’ll be working for a growing, socially responsible organisation who provides equal employment opportunities to a talented and diverse team of passionate people, who live and breathe our 6 core values - Passionate, Results Driven, Innovative, Service Excellence, Self-Reflective, and Family. Together, we work towards finding new and original ways to deliver on our Company Purpose: Keep Australian Workers Healthy, Safe and Productive.
Through the success of our business, COS has been proud to give back over $20 million to community through the Lyone Foundation. Each year through the Lyone Foundation, COS supports Australian charities who are focused on human welfare and are underfunded, allocating 1% of annual revenue to the foundation each year.
Founded in 1977, COS is the largest Australian owned and operated national office products business. With over 750 employees located across every State of Australia, COS are leaders in our industry, and we’re ready to welcome you onboard!
How to Apply
Please follow the instructions on the application page regarding your Work History, Education and Qualifications. You can include a Cover letter and Resume to give us an overview of your previous relevant experience.