Job DescriptionManage and monitor 3 email inboxes.Handle customer support inquiries via email.Process customer communications per guidelines.Perform ongoing administrative tasks.Assist with general business administration.Support future e-commerce (Shopify).Assist with metadata & keyword research.Requirements• Excellent written English communication skills • Strong email management and organizational abilities • Previous experience in customer service or administrative role • Detail-oriented with ability to follow established processes • Available during Sydney business hours (10-2 Sydney time) • Experience with standard office software and email platforms • Shopify or e-commerce experience (preferred)