Apply now Job no: 574971
Work type: Full Time
Location: Booval
Categories: Sales
Discover a great place to work at Harvey Norman - an Australian Retail icon in the home and lifestyle space.
The Harvey Norman Booval Customer Service Team is seeking a passionate, customer service focused Customer Service Manager to join them in delivering Great Service, Always! to their customers.
In this role you will
* Actively manage Harvey Norman customer repairs & servicing
* Tag faulty products and liaise with our service agents & suppliers and keeping the service database up-to-date
* Keep our customers updated of the status of their repairs and ensure this is completed within an acceptable timeframe while providing outstanding customer service
* Assist with the department's admin duties including processing credit and debit invoices, claims, reconciliations, completing required finance paperwork following company procedures and reporting
* Run weekly reports for repairs/service jobs as required by the Proprietor
* Advise customers of arrival of stock and organise delivery as requested by the Proprietor
* Be Health and Safety conscious
What we require
* Experience in (or ability to work in) a customer focused, successful retail business
* Experience working in a high volume administration role
* Capacity to juggle multiple tasks with a flexible, 'can-do' attitude
* Customer service champion with very strong communication and interpersonal skills
* Familiarity with Australian Consumer Law (desirable)
* Friendly, outgoing, approachable and work well as a team member
* Ability to service customers while managing work tasks around their needs
* Going above and beyond to provide exceptional customer focused problem solving
* Experience of resolving customer complaints and making quick decisions to ensure happy customers and timely accurate services
What we offer
* Generous staff discounts
* Harvey Norman is a strong advocate of career progression with a wide support network for professional development
* An environment where good performance is recognised and rewarded
* A flexible and positive work environment
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