Account Management Role
We're seeking a seasoned professional to manage sales for hospitality venues in the APAC market.
This key role involves working closely with merchants to build rapport and provide tailored solutions that add value.
Your responsibilities will include:
* Acting as a trusted account manager to customers interested in our offerings, understanding their needs and providing bespoke solutions.
* Building trust and rapport with customers, demonstrating active listening to support upselling and maximize account growth.
* Guiding customers through their upgrade paths from basic to advanced platforms.
* Demonstrating software solutions, from POS products to modules and upgrades.
* Responsibility for reactive upselling from inbound sales and expanding monthly recurring revenue.
You'll also have the opportunity to:
* Build strong retailer advocacy and increase hospitality owners' empathy and understanding across the company.
* Contribute to organizational objectives, even beyond your immediate role.
This role requires someone with experience in account management, sales development, or similar roles with sales quotas. You should also have a good understanding of solution-based consultative sales in a SaaS environment, proficiency with Salesforce.com and other pipeline management tools, and an entrepreneurial approach to working smarter, not harder.
The ideal candidate will be passionate about building strong relationships and driving business growth.
We offer a flexible work environment that empowers your best work, a culture that celebrates performance, the opportunity to grow within a team that values your voice, and career-defining opportunities.
Beyond that, we offer benefits designed to keep you happy, healthy, and fulfilled, including unlimited paid time off, flexible working policy, $500/year health and wellness benefit, online mental health platform and coaching services, paid parental leave and support, LinkedIn Learning license, snacks and drinks in the office, weekly catered lunches, wellness Room for health needs during work hours, regular events by our Melbourne Culture Club, dog-friendly environment, and more.
As a valued member of our team, you'll enjoy a competitive salary and benefits package, as well as opportunities for professional growth and development.