Overview
Westpac is hiring in Adelaide, South Australia. The role is an Exception Reporting Team Member, based at the Lockleys office. It is a full-time, permanent position responsible for ensuring customer mortgage accounts are accurate and compliant, while supporting risk and business obligations.
The role operates Monday to Friday, 7:00am–3:00pm or 7:30am–3:30pm. After approximately six months, there will be a rotation through a Saturday morning shift with overtime opportunities. Hybrid work arrangements are available upon successful completion of training, typically after six months, with team members attending the office 2–3 days per week at that point.
What’s the role?
Join our Exception Reporting Team to help ensure accuracy and compliance of mortgage accounts, support risk and business obligations, and contribute to Westpac’s goal of delivering excellent banking services.
What do I need?
- Strong problem-solving skills and the ability to manage time effectively
- High attention to detail and a commitment to quality
- Solid Excel skills (including macros) and confidence using systems and tools like Power Apps
- A customer-focused mindset with transparent communication across all areas of the business
- Willingness to learn, adaptability to change, and resilience in navigating complex situations
- Flexibility to work occasional overtime
Why join us?
- Special offers on banking products and discounts from top brands, including employee-only mortgage rates
- Flexible work arrangements to support work/life balance and leave options including Culture, Lifestyle and Wellbeing leave
- Tailored learning and development opportunities to grow your career within the bank
- Opportunities to contribute to the community through volunteering initiatives
To apply, click the APPLY or APPLY NOW button. Westpac is committed to creating an inclusive workplace and welcomes everyone regardless of age, gender, background, or abilities. We provide additional support for veterans, Indigenous Australians and neurodiverse individuals.
If you need adjustments during the recruitment process, please review the accessibility information on our website.
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📌 Exception Reporting Team Member
🏢 Westpac
📍 Whyalla