The Role We are seeking Administration Assistants to join the TGE Ballarat team during our peak period. In these roles, you will support day-to-day customer service operations, assist with freight-related enquiries, and ensure our customers receive timely and accurate updates. These positions are Monday to Friday, with the option to work 7am-3pm or 9am-5pm, and will run through to mid/late December and potentially January. Key Responsibilities Assist customers with freight queries in person, over the phone, and via email Look up freight status updates and communicate outcomes clearly to customers Provide general customer service and administrative support across the team Skills & Experience Previous administration or customer service experience (transport/freight industry advantageous) Strong communication skills, both verbal and written Ability to manage multiple enquiries and work in a fast-paced environment Solid computer literacy and confidence using internal systems and email A proactive attitude and commitment to delivering excellent customer service Benefits Monday-Friday roster with two shift options to suit your schedule Supportive team environment Opportunity to gain experience within a fast-paced national freight operation About Toll People Toll People are Australia's most recognised provider of Transport, Logistics, Supply Chain and Warehouse staff. Whilst we service the Toll Group, we also service hundreds of external clients and partners, offering complete recruitment solutions from permanent and executive recruitment, business support recruitment to flexible labour and award-winning training and development. If you're interested in this role, please click on 'Apply'. Should you have any questions please call Muna on 03 9369 2400 Toll Group does not accept any unsolicited resume referrals from Recruitment Agencies and will not pay any placement fees relating to such unsolicited resume referrals. All applicants must be entitled to work in Australia and be prepared to undergo a criminal history check, pre-employment medical and/or drug & alcohol testing as required. Toll embraces and celebrates a variety of cultures. We continue to build a business that reflects the values of equality, built on the knowledge and understanding that everyone is welcome including the First Nations Peoples, and those of all ages, genders and abilities.