We are currently seeking a casual Medical Telephonist/Administrator to join a specialist Ophthalmology practice with clinics in both Tweed Heads and Robina. Previous experience in a specialist practice preferred but would also consider a junior role with training provided.
Gold Coast and Tweed Eye Doctors are located in Tweed Heads and Robina. The team consists of 5 Ophthalmologists, Optometrists, clinical and admin team members. You will be working with an experienced team of Administrators who will provide the appropriate training. This role involves a high level of accuracy, efficiency and the ability to handle a wide range of simple and complex phone calls from booking appointments to scheduling surgeries.
We are looking for a dedicated team member to join a hard working but fun team. The flexibility to travel to Tweed Heads or Robina is expected.
Responsibilities will include the following using Best Practice VIP.net (patient management system):
* Phone, making appointments, check in and check out of patient
* Invoicing, receipting, batching of Medicare and Health Funds
* Rejections and resubmissions of Medicare and Health Funds
* Banking and reconciliations
* Surgical bookings and billing
* Management of internal referrals and correspondence
* Management of external letters to referrers
* Triaging patients for appointments
* Appointment book management
The successful applicant will have:
* A positive and proactive attitude
* Exceptional attention to detail
* The ability to work as part of a team and autonomously
* A high level of customer service
* Reliable, efficient and able to work under pressure.
* Flexibility with start and finish times
* Flexibility to work at both locations in Tweed Heads and Robina on a roster basis.
* Experience working in an ophthalmic practice will be an advantage.
* Experience with VIP will be an advantage
If you are looking to join a supportive, fast-paced team in a well-established and growing specialist practice, we would love to hear from you. This is a great opportunity for someone who is eager to build a long-term career in healthcare administration or expand into clinical support. Please submit your resume and a brief cover letter outlining your availability and interest in the role. We look forward to welcoming the right candidate into our team.