About the Role
An Australian-owned systems integrator is seeking an experienced Service Desk Analyst (Level 2–3) to support a Federal Government Department, working within the Department's environment.
This role forms part of a Cloud and Code practice, delivering secure, high-quality end-user support within a highly regulated government setting.
Key Responsibilities
* Provide Level 2–3 service desk and desktop support to Federal Government end users
* Troubleshoot and resolve incidents relating to Windows and Exchange Online
* Manage escalations from Level 1 and ensure timely resolution in line with SLAs
* Support user account administration, mailbox management, and access requests
* Work within Federal Government security, compliance, and operational frameworks
* Collaborate closely with government stakeholders and internal technical teams
* Maintain accurate documentation of incidents, requests, and resolutions
Required Skills & Experience
* Demonstrated experience in a Level 2–3 Service Desk role
* Strong hands-on experience with Windows operating systems
* Exchange Online / Microsoft 365
* Previous experience in Federal Government or highly regulated environments (highly desirable)
* Strong troubleshooting, communication, and customer service skills
* Ability to work as part of an integrated delivery team
Security Requirements
* Active NV1 security clearance
* Ability to successfully obtain and maintain OSA/ASA clearance
Why This Opportunity?
* Support a critical Federal Government Department
* Work with an Australian-owned systems integrator
* Competitive contract rate
* Opportunity for contract extension beyond the initial term
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