Role Overview
This Senior Analyst position plays a key role in maintaining the production environment for Reference Data Applications within the Data Solutions organization. The team is focused on building a robust Production Support platform using the latest technologies and SRE disciplines.
The ideal candidate will have a strong background in Unix/Linux and Shell scripting, with good understanding of enterprise distributed applications topology. Experience with monitoring tools such as ITRS Geneos, AppDynamics, log aggregation tools like ELK, Splunk, and databases such as Oracle and MongoDB is also desirable.
The role involves providing technical and business support to users, assessing risk and impact of production issues, and performing controlled resolution of incidents and problems. Additionally, the successful candidate will plan and support system changes, maintain and optimize the Production monitoring estate, and implement automation solutions to reduce risk and toil.
In this role, you will be working closely with colleagues globally to provide 24/7 support for our franchise critical applications. You will partner with various Support, Application Development, and Infrastructure teams as well as Business and Operations users.
Key Responsibilities:
* Provide technical and business support for users of applications.
* Assess risk and impact of production issues.
* Perform controlled resolution of incidents and problems.
* Plan and support system changes.
* Maintain and optimize the Production monitoring estate.
* Implement automation solutions.
Functional Knowledge and Technical Experience:
* 5-8 years of Production Support experience.
* Solid Unix/Linux and Shell scripting skills.
* Good understanding of enterprise distributed applications topology.
* Experience with Monitoring tools such as ITRS Geneos, AppDynamics.
* Experience with Log Aggregation tools such as ELK, Splunk.
* Experience with Oracle and MongoDB databases.
* Experience with containerization platforms such as Red Hat Openshift, Kubernetes or Google Cloud.
* Rest API Knowledge.
* Experience with Middleware solutions such as Tibco EMS, MQ, Kafka.
Development Opportunities:
The Data Production Management organization follows Best in Class Application Support procedures, technical solutions, and Risk & Controls procedures. You will be exposed to advanced technologies used to build Citi's Reference Data Applications. The role presents an excellent opportunity for the successful candidate to develop a broad range of technical and soft skills.
Education:
Bachelor's/University Degree or equivalent experience will be considered.
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