Job Description
We are currently seeking a talented Relationship Consultant to join our growing Portland team.
The ideal candidate will be responsible for delivering an exceptional customer experience, aligned with our Customer Ownership Strategy, while achieving individual performance targets that contribute towards the overall branch performance.
In this role, you will
* Provide a local banking experience to new and existing customers
* Connect customer needs to our offerings through excellent listening skills
* Manage general enquiries and provide sound advice and information to our customers
* Contribute to a high-achieving team environment with your commitment to success and strong work ethic
* Manage customer bank accounts, including opening, closing, and overseeing transactions
* Collaborate with specialists in the business to deliver the best solution for the customer
Key Responsibilities
You will be responsible for:
* Building lasting customer relationships and serving the local community
* Working in a dynamic customer service environment
* Providing excellent problem-solving and analytical skills
We welcome candidates who value integrity, especially when handling customer information. Your teamwork and commitment to improvement will help us prioritize our customers' needs and satisfaction.
Benefits
You will have access to:
* Paid community volunteer days to support many charities across Australia
* Access to employee discounts, health and wellbeing initiatives, employee and family assistance, plus more
* A flexible and diverse working environment
* Career development opportunities, training and coaching
By joining our organization, you will have the opportunity to work alongside talented professionals who will support and encourage you to achieve your full potential. If you are passionate about people and want to make a difference, we would love to hear from you.
Our recruitment process includes a phone screen, video interview, virtual or face-to-face interview, psychometric testing, and all relevant background checking. Some positions may require undergoing mandatory full training.