Parent Business Function: Customer ServiceTime Type: Full timeWorker Sub-Type: PermanentEntity: Network Aviation Pty LtdCompany DescriptionBuilding on more than 100 years of history and experience, QantasLink is a consolidated network of regional airlines that connects passengers and communities across Australia.
QantasLink is made up of four subsidiary organisations – Eastern Airlines, Sunstate Airlines, National Jet Systems and Network Aviation.
Operating as an end-to-end airline, QantasLink harnesses the strength of its regional partnerships and a strong sense of family, to provide meaningful career paths for its more than 2,500 people with opportunities that might take you to exciting destinations across QantasLink or the Qantas Group.Job DescriptionExciting opportunity to shape customer experience improvementsCollaborate with Cabin Crew, CustomerExperienceand Operational teamsPermanent, full-time opportunity based at Perth Domestic AirportJob DescriptionNetwork Aviation is a wholly owned subsidiary of the Qantas Group, providing high-capacity air charter and regular passenger transport services.
Weoperatea fleet of F100 and A****** jetaircraftfrom our base at Perth Airport and specialise in mining industry charters, regional airline services, routine and emergency freight and corporate charter flying.AstheCustomer Experience Officer,you will be a part of the Network Aviation Cabin Crew team, reporting directly to theHead of Cabin Crew & Customer Experience.
You willsupportthe rollout of customer-focused initiatives, ensuring our products and services align with Qantas Group standards.
This role is dynamic, people-focusedand perfect for someone who is passionateabout enhancing the customer journey and experience.Key Responsibilities:Collect,reviewand analysemarket research and customerfeedbackPresent customer trends and insights to Cabin Crew, CustomerExperienceand operational teamsEngage with cabin crew to gather feedback and troubleshoot customer-related issuesAddress and action customer feedback from Flight Wraps and Product Service ReportsSupportin projects that focus on continuous improvement to service deliveryProvidehigh-qualityadministrative support to the Customer Experience and Cabin Crew leadership teamCoordinate Cabin crew uniform requirements and support onboarding/offboarding tasksSupport Cabin crew in the administration of iPads and customer-facing applications, including RED.Driving a culture of customer service excellence and continuous improvement2–4 years' experience in customer service, customer insights,operationsor similar rolesStrong written and verbal communication skills acrossall levels of the organisationThe ability to quickly learn required service standards, safetyproceduresand policy requirementsExperience in a dynamic environment, with the ability to troubleshoot and adapt quicklySelf-motivation and commitment to improving service standardsExperience engaging with diverse stakeholder groupsHigh attention to detail and accuracyStrong administration and systems capability (Microsoft Office, Qualtrics, Viva etc.)Cabin Crew experience is desirableWhy the Qantas Group?
You'lljoin a team where creativity and passion are encouraged.
Our people come together to allow us to dream big and deliver successfully.There are many different opportunities across our team, which meansyou'llbe able to grow both personally and professionally at the Qantas Group.
Your development is a priority for us – so that you canmaintainthehigh standardsour customers have come to expect and can continue to develop over time.You'llbe supported from day 1 withon the jobtraining and coaching as well as our formal training opportunities.
While you may start in this role,we'vegot a greattrack recordof supporting our people to take their career in so many different directions, the destinations are endless.The Qantas employee benefits program offers amazing benefits that extend well beyond travel.We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave (plus superannuation payments on all paid and unpaid parental leave until your child turns 1) andadditionalpurchased leave options for eligible employees.We'llgive you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing,leisureand entertainment.You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronicdevicesand professional memberships.We'llsupport your wellbeing: Whetherit'slearning to better support your own and others' mental health, our interactive wellbeingappor your very own tailored nutrition plan.The Qantas Group is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion.
We embrace diversity and encourage applications from people with disability.
Candidates will have the opportunity to request support or reasonable adjustments during the recruitment processin order todemonstratetheir ability to meet the inherent requirements of our roles.Ifyou'reready to step into a culture that will challenge and excite you,submitan applicationandlet'sexplore how we go places together.ApplicationsCloseThursday 29 January ****
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