Key Responsibilities:
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This role involves managing consumer complaints resolution processes and other consumer feedback, focusing on high-risk matters about clinical services provision. This includes serious complaints and concerns about the clinical conduct of clinicians and assisting in the management of consumer privacy concerns.
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About the Role:
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We are seeking a Consumer Relations Manager to join our team. You will be responsible for managing consumer complaints and feedback, working closely with clinicians and other stakeholders to resolve issues and improve our services.
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Your Skills and Qualifications:
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To be successful in this role, you will need excellent communication and interpersonal skills, as well as the ability to work independently and as part of a team. You will also have experience in managing complaints and feedback, and a strong understanding of healthcare policy and procedures.
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Benefits:
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You will enjoy a range of benefits, including salary packaging, fitness discounts, and opportunities for professional development. You will also be part of a supportive and collaborative team environment.
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About Us:
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We are a healthcare community that is committed to providing high-quality care to our patients. We value diversity and inclusion, and encourage applications from Aboriginal and Torres Strait Islander people. We are also committed to reconciliation and reducing health inequities in our community.