Technical Support Expert
We empower customers to deliver exceptional support experiences that leverage technology and drive business outcomes.
Our mission is to build trust and confidence for every person and organization through delivering a seamless support experience. We use AI technology to help consumers, businesses, partners, and more resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their investment.
In this role, you will own, troubleshoot, and solve customers' technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration, and research skills, and develop your technical proficiency.
You will be part of our flexible work environment, working up to 50% remotely.
Key Responsibilities:
* Investigate and resolve customer technical issues.
* Develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness.
* Identify potential product defects and escalate appropriately to resolve, contributing to product improvements.
Requirements:
* 3+ years technical support, technical consulting experience, or information technology experience OR Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 3+ years technical support, technical consulting experience, or information technology experience.
Required Skills:
* Strong understanding of Defender for Endpoint and Defender AV on Windows client/server.
* Troubleshooting of scanning and performance issues.
* Alert and Incident investigation.
Nice to Have Skills:
* Strong understanding of Defender for Endpoint and Defender AV on Linux and macOS.
* Experience in the Linux platform.
This position requires flexibility in working shift based on business needs.