**Why work for us**
We're not just like every other bank. Tyro has always been a tech company at heart, but fostering a diverse and inclusive environment, and a passion for continuous learning has always been one of the most important parts of our company's culture.
Tyros are a highly collaborative mix of people. You will work closely with our awesome teams and individuals in engineering, product management, customer support, sales and other functions within the business. Our strong team of 600+ Tyros, just like our customers, are the lifeblood of our business. We go to great lengths to ensure a positive and enjoyable employee experience for all. Everyone is committed to delivering great outcomes for our customers, and you will have the chance to change the face of payments and commerce for Australian businesses.
Take a look here what it's like to work at Tyro
**About the role**
As a User Experience / User Interface Designer at Tyro Health, your main responsibility is to create user-friendly and visually appealing experiences for our customers, staff, and partners across various channels. Supporting the Head of Health Product and the Health CTO, you will take the lead in the design process, conducting user research and creating wireframes, prototypes, and user journeys. Additionally, you will collaborate with cross-functional teams to ensure that our products and services are easy to use, accessible, and aligned with our business objectives and strategies.
Your role within the Design team is critical as we strive to simplify health payments and make healthcare more accessible to all Australians. We aim to achieve this by developing payment and claiming solutions that facilitate easy payment for providers, supporting various modalities, care models, and insurers. Your contributions will play a significant part in shaping our company's vision and making a positive impact on the healthcare industry.
**What you'll do**:
- ** User Research and Analysis**:
- Conduct thorough research to gain a deep understanding of user behaviours, needs, and pain points in the financial domain
- Collaborate with stakeholders, product managers, and developers to gather requirements and align design goals with business objectives
- Analyse data and feedback to identify opportunities for improving user experience and interface design
- **
UI/UX Design**:
- Create wireframes, interactive prototypes, and visual designs that effectively communicate the intended user flow and enhance usability
- Collaborate with developers to ensure technical feasibility and seamless implementation of designs
- Conduct usability testing to validate design choices and iterate on solutions based on user feedback
- **
Information Architecture**:
- Define and optimise the information architecture of our digital products to ensure logical and efficient user journeys
- Organise complex financial information and data in a user-friendly manner, presenting it in a clear and accessible format
- Create navigation systems and sitemaps that support easy exploration and discovery of financial services and features
- **
Visual Design**:
- Develop visually appealing and engaging user interfaces with a keen eye for typography, colour, and layout
- Develop and maintain high-fidelity visual designs and design systems that align with brand guidelines and improve usability. These will be utilised by the broader design team and developers
- Collaborate with the marketing team to align the UI design with brand identity and marketing campaigns
- Uphold and contribute to Tyro's strong risk culture by complying with our policies, completing mandatory training and identifying and managing risks within your day-to-day work
- **
Collaboration and Communication**:
- Collaborate effectively with cross-functional teams, including product managers, developers, and business stakeholders, to drive successful project outcomes
- Present design concepts and rationale to stakeholders, advocating for user-centred design principles and explaining design decisions
- Clearly communicate design requirements and specifications to developers and assist in resolving any implementation issues
- Uphold and contribute to Tyro's strong risk culture by complying with our policies, completing mandatory training and identifying and managing risks within your day-to-day work
**What you'll bring**:
- Minimum +5 years in similar role or equivalent as well as possess the below:
- Bachelor's degree in UX/UI design, graphic design, human-computer interaction, or a related field (or equivalent practical experience)
- Proven experience as a UX/UI Designer or a similar role, preferably in the financial services industry
- Proficiency in design tools such as Figma, Adobe Creative Suite, or Sketch
- Strong understanding of user-centred design principles, usability, and interaction design
- Experience with wireframing, prototyping, and user testing methodologies
- Knowledge of front-end developmen