Description
You will make an impact in the following ways:
Responsible for all functions and financial metrics for the branch; including managing expenses to include meeting PBIT and manage WIP.Manages customer satisfaction for the Branch as demonstrated by Net Promoter Score and Lens of the Customer programs.Ensures service improvements; monitors Repair Event Cycle Time and manages process improvements within the branch.Responsible for all functions and financial metrics for the branch.Manages the branch to the Annual Operating Plan; monitors all appropriate business metrics including Branch balanced scorecard, profit and loss metrics, and asset metrics.Develops and maintains business relationships with customers and develops new business partners and alliances for the branch.Manages compliance with health, safety, and environmental standards and compliance.Manages facilities maintenance; manages leases; recommends changes to facilities as appropriate.Develops a culture of customer service in the branch; recruits, develops, motivates, and retains high quality customer service employees.
Responsibilities
To be successful in this role you will need the following:
Builds effective teams - Building strong-identity teams that apply their diverse skills and perspectives to achieve common goalsCustomer focus - Building strong customer relationships and delivering customer-centric solutionsDecision quality - Making good and timely decisions that keep the organization moving forwardDevelops talent - Developing people to meet both their career goals and the organization’s goalsDrives results - Consistently achieving results, even under tough circumstancesFinancial acumen - Interpreting and applying understanding of key financial indicators to make better business decisionsIndustry experience is advantageous
Qualifications
Compensation and Advantages:
Annual Salary commensurate with experienceSuperannuationParticipation in an annual variable compensation (bonus) programIncome protection insurancePC software/hardware and a range of vehiclesSafety equipment / PPE and uniforms provided and a range of personal and professional benefits