Description You will make an impact in the following ways: Responsible for all functions and financial metrics for the branch; including managing expenses to include meeting PBIT and manage WIP. Manages customer satisfaction for the Branch as demonstrated by Net Promoter Score and Lens of the Customer programs. Ensures service improvements; monitors Repair Event Cycle Time and manages process improvements within the branch. Responsible for all functions and financial metrics for the branch. Manages the branch to the Annual Operating Plan; monitors all appropriate business metrics including Branch balanced scorecard, profit and loss metrics, and asset metrics. Develops and maintains business relationships with customers and develops new business partners and alliances for the branch. Manages compliance with health, safety, and environmental standards and compliance. Manages facilities maintenance; manages leases; recommends changes to facilities as appropriate. Develops a culture of customer service in the branch; recruits, develops, motivates, and retains high quality customer service employees. Responsibilities To be successful in this role you will need the following: Builds effective teams - Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals Customer focus - Building strong customer relationships and delivering customer-centric solutions Decision quality - Making good and timely decisions that keep the organization moving forward Develops talent - Developing people to meet both their career goals and the organization’s goals Drives results - Consistently achieving results, even under tough circumstances Financial acumen - Interpreting and applying understanding of key financial indicators to make better business decisions Industry experience is advantageous Qualifications Compensation and Benefits: Annual Salary commensurate with experience Superannuation Participation in an annual variable compensation (bonus) program Income protection insurance PC software/hardware and a range of vehicles Safety equipment / PPE and uniforms provided and a range of personal and professional benefits At Cummins, we are an equal opportunity employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, colour, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.